News

Tenant Satisfaction Measures (TSM): Have your say! 

Tenant Satisfaction Measures (TSM): Have your say!  We will be approaching customers, selected at random, to share their views, on the services we provide through a Tenant Satisfaction Measures (TSM). It is important for us to understand how Customers feel about the services we provide, to be sure we are delivering them in the way […]

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Join us in supporting Safeguarding Adults & Anti-Social Behaviour Awareness Week!!!

Join us in supporting Safeguarding Adults & Anti-Social Behaviour (ASB) Awareness Week (18th – 22nd November)!!! Check out our infographics below!!!   You can report Anti-Social Behaviour to us here: www.southlakeshousing.co.uk/services/report-asb/ and Raise a Concern/Safeguarding here: https://www.southlakeshousing.co.uk/services/raise-a-concern/. You can also find out more information about Anti-Social Behaviour (ASB) Awareness Week nationally at https://www.resolveuk.org.uk/our-services/asb-awareness-week & Safeguarding […]

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Customer Phone Lines Down – Update

Our main telephone number 0300 303 8540 is back working after going down last Friday afternoon (11th October). Thank you for your patience and understanding Did you know, you can still contact us during office hours by email, live chat, or My Account and one of our Customer Service Advisers will get in touch with […]

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Take part in our Grounds Maintenance Survey

At South Lakes Housing, we are committed to maintaining outdoor spaces that contribute to a safe, clean, and pleasant environment for all our residents. The quality of our ground’s maintenance has a direct impact on your day-to-day experience, and we are constantly striving to improve the services we provide. To help us better understand your […]

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Fun in the Sun!! Check out our latest Community Events this Summer!

It’s Summertime in the South Lakes and to celebrate the School holidays our Neighbourhood Partners and colleagues from across South Lakes Housing have teamed up with local organisations for this year’s Summer Community Events. The first community events at Pembroke Court and Waterside in Kendal were a huge success, with face painting and ice creams […]

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Our Summer 2024 Tenant Satisfaction Measure Survey is now live!!!

Following completion of the 2023/24 Tenant Satisfaction Measures (TSM) Customer Satisfaction Survey Results, we are delighted to announce that our Summer 2024 Tenant Satisfaction Measures Survey is now live, giving customers the opportunity to share their views about our services and us.  We are already using the results of the 2023/24 survey to build on what you […]

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South Lakes Housing celebrates successful completion of Year One of £7.2million ‘Warmer Greener Homes’ SHDF home improvement initiative.

Pictured left to right: Dyson Energy Services – Michael Morrall (Director of Operations), Victoria Waring (Project Manager) alongside South Lakes Housing – Richard Hayes (Director of Homes), Alan Bryson (Asset Manager), Emma Perie (Senior Asset Manager), Gareth Field (Sustainability Manager), Cath Purdy, Chief Executive     SLH & Dyson celebrate ‘Warmer Greener Homes’. South Lakes […]

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We are making changes to rents from 01 April 2024.

Keeping rents fair and affordable is a key priority for South Lakes Housing and every year we review the rent and service charges you pay for your home for the following year. We continue to benchmark our rents and our social rents are approximately 60% of local market rents. How much is this year’s rent […]

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NEW RESIDENT FORUM – RECRUITING NOW!!

A voice for fresh perspective We are so excited to announce that SLH is looking for current tenants, leaseholders and shared owners to join our new Resident Forum to provide challenge and scrutiny and help shape and influence decisions about the services we provide. If you are passionate about having your voice heard and help us […]

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Energy Savers Week 2024 – Join us & the Energy Saving Trust

With more cold weather forecast, here at SLH we are promoting sustainability and helping our customers to save money and stay warm by whole-heartedly supporting Energy Savers Week (15th – 21st Jan).  The national initiative is run by the Energy Saving Trust and Citizens Advice, who have worked with energy saving experts to share their […]

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