We are committed to ensuring that the property you rent from us is maintained to a high standard and that your home and its fixtures and fittings are looked after for you and future tenants to enjoy.
Air Source Heating
Damp & Condensation
If your home is damp or you find mould on walls, furniture or clothes, condensation could be the problem.
It is frequently assumed that if a property is damp and contains mould it is a larger maintenance issue.
However, problems like this are often caused by condensation and can be easily avoided.
You can do a lot to avoid excess condensation and keep your home dry.
For more advise please watch these videos below.
Damp & Condensation In Your Home
Causes of Condensation
Heating Your Home Effectively
Reporting a repair
If your repair is an emergency please call us immediately on 0300 303 8540 (24-hour)
Your Repairs Handbook includes information about our repair service, what you can expect and advice on your responsibilities.
Trusted Trades Service
Some repairs and maintenance jobs are your responsibility as the tenant. You may choose to pay for our Trusted Trades team to do these. If you want a quote then please contact us.
Handyperson Service (elderly & disabled)
Older and vulnerable tenants can use our free handyperson service for odd jobs around the house. The service can help with jobs such as fitting shelves and connecting cookers. Eligible tenants can use the service up to twice a year – for a maximum two hours per job.
Tenant Alterations And Improvements
Written permission is required if you want to; decorate the exterior of the property, make any structural alterations or additions, alter or add any fixtures, remove any hedges, trees or shrubs, fix satellite TV aerial dishes, construct hardstandings and erecting sheds.
You must obtain written consent from us before you carry out any work. We cannot refuse permission without good reason, but may impose reasonable conditions. There may also be local planning or conservation area restrictions preventing you from undertaking some works. You should contact us to request permission.
Please give us as many details as possible, that is, the nature of the works, plans, and contractors name (where appropriate). When we have received all the information we need, have carried out any necessary inspections, and have seen proof of all consents (where appropriate), we will notify you of our decision and agree when the works can start. This will usually happen within 15 days of receipt of your application.
We are responsible for carrying out an annual gas service to all appliances belonging to us within your home.
This service checks the safety of the appliance. Faulty appliances can emit harmful carbon monoxide fumes or natural gas can escape which may cause an explosion. You and your family could be at risk if these safety checks are not carried out.
We must comply with Gas Safety Regulations which places the legal duty upon us to carry out a gas service check every 12 months.
Asbestos was commonly used in building materials when our properties were built years ago.
Asbestos can be found in floor tiles, artex ceilings, garages and communal areas. It is only when asbestos is moved or damaged it could become a problem. If you think a building material is asbestos – do not panic, just ask us for help.
The asbestos found in our properties is routinely tested and is very low risk to health. We carry out surveys to our homes and whenever a tenant ends their tenancy, we take advantage of the opportunity of the property being empty to test whether there is asbestos present and remove where necessary.
Ask for information and advice before carrying out any repairs or drilling. If you wish to report asbestos to us, then please contact us.
Aids And Adaptions
Our aim is to help our vulnerable and disabled customers by providing aids and adaptations to assist with day-to-day activities within their home. We can only consider aids and adaptation requests for permanent household members and if approved we will carry out this work free of charge.
If you require a minor adaptation (grab rails, stair rails, step modification), all you need to do is contact us. But, if you require a major adaptation (wet rooms, stair lifts, extensions) you should refer yourself to Social Services where an Occupational Therapist will need to carry out an assessment. Social Services contact details are as follows:
Social Services, County Offices, Kendal, LA9 4RQ.
Telephone: 01539 713378. Email: firstname.lastname@example.org
The life span of a kitchen is15 years and 30 years for a bathroom. If we identify that these need replacing we will contact to you to explain the process and arrange for an asbestos refurbishment survey to be carried out. Following this, a pre-entry appointment will be arranged to discuss the installation process and we will agree a date for works to start.
If you are having a new kitchen installed we will arrange for a kitchen designer to visit you to agree a design around your current electrical appliances. If you intend to buy new appliances it is important you advise us at this stage to ensure they will fit.
If you are having a new bathroom installed we will contact you to arrange an appointment and allow you to choose a design and style to suite you.