Reporting a repair

If you need to report a repair, please see our service standards below to help ascertain the nature and urgency of your repair and the service standards you can expect to receive from us during normal circumstances.

If your repair is an emergency please call us immediately on 0300 303 8540 (24-hour).


To report a non-emergency repair:

1. My Account – You can now Report & Self-Book a non-urgent Repair Appointment on your mobile, laptop and desktop, when it’s convenient for you, through our digital online customer portal My Account. This service is available 24/7.

Your Repairs Handbook includes information about our repair service, what you can expect and advice on your responsibilities.

Handyperson Service (elderly & disabled)

Older and vulnerable tenants can use our free handyperson service for odd jobs around the house. The service can help with jobs such as fitting shelves and connecting cookers. Eligible tenants can use the service up to twice a year – for a maximum two hours per job.

Household Emergency Plan

Families and households can better cope with emergencies by preparing in advance and working together as a team. This leaflet helps you with basic steps to being prepared for emergencies.

Household Emergency Plan Leaflet