Reporting a repair

1. If your repair is an emergency please call us immediately on 0300 303 8540 (24-hour).

Where there is a risk to health and safety or a real danger to people or property. You can contact us 24 hours a day, 365 days a year to report an emergency repairs by calling 0300 303 8540.

2. For non-urgent repairs:

Where the repair does not present as a danger or compromise the safety of tenants or the property.

You can report & self-book a non-urgent Repair Appointment through My Account on your mobile, laptop and desktop by selecting a date & time that suits you.

My Account is the easiest and fastest route for you to diagnose a repair using our graphical selection tool. This service is available 24/7.

My Account repair diagnosis graphical selection tool (below). 

My Repairs and Maintenance Service

Our repairs handbook includes information about our repair service, what you can expect and advice on your responsibilities.


Your Responsibilities as a Tenant

Our Responsibilities as Your Landlord


3. Handyperson Service (elderly & disabled)

Older and vulnerable tenants can use our free handyperson service for odd jobs around the house. The service can help with jobs such as fitting shelves and connecting cookers. Eligible tenants can use the service up to twice a year – for a maximum two hours per job.

Household Emergency Plan

Families and households can better cope with emergencies by preparing in advance and working together as a team. This leaflet helps you with basic steps to being prepared for emergencies.

Household Emergency Plan Leaflet