Reporting a repair
If your repair is an emergency please call us immediately on 0300 303 8540 (24-hour)
Your Repairs Handbook includes information about our repair service, what you can expect and advice on your responsibilities.
Trusted Trades Service
Some repairs and maintenance jobs are your responsibility as the tenant. You may choose to pay for our Trusted Trades team to do these. If you want a quote then please contact us.
Handyperson Service (elderly & disabled)
Older and vulnerable tenants can use our free handyperson service for odd jobs around the house. The service can help with jobs such as fitting shelves and connecting cookers. Eligible tenants can use the service up to twice a year – for a maximum two hours per job.
Household Emergency Plan
Families and households can better cope with emergencies by preparing in advance and working together as a team. This leaflet helps you with basic steps to being prepared for emergencies.