Rent And Service Charge
Before you moved into your home, you will have signed a tenancy agreement that sets out your weekly rent. We send you a rent account statement every three months and will notify you annually of changes to your weekly rent. Service charges cover the cost of cleaning communal areas and maintaining things such as lights, entry phones and lifts.
Your tenancy agreement tells you if you have to pay a service charge.
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How Can I Pay My Rent?
Your rent is due weekly and is payable in advance. You can pay your rent by the following methods:
- By direct debit: this is the best and way to pay and you can do this easily by telephoning South Lakes Housing on 0300 303 8540. You can choose any day for your direct debit and we offer any frequency as well including weekly, fortnightly, 4 weekly or monthly.
- Via our automated phone line. Telephone 0300 303 8540
- By setting up a recurring card payment from your debit card.
- By using the allPay App
- Via the internet: Please use the following link: https://ip.e-paycapita.com/AIP/itemSelectionPage.do?link=showItemSelectionPage&siteId=412&languageCode=EN&source=AIP
- By Allpay Swipe Cards: This enables you to pay your rent at any post office or allpay, payzone and paypoint outlets in the UK. See here: https://www.payzone.co.uk/consumers/ ) to view the places where you can pay rent. To request a card please contact us.
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Rent Arrears And Debt Advice
If you are struggling to manage your bills then please visit our ‘managing your money‘ page.
Don’t hesitate to contact our Financial Inclusion Officer who can provide you with free advice and support. Be aware, there are a number of debt management companies where a fee is charged. Generally, you can get free advice so you shouldn’t have to pay a fee.
For help dealing with a debt problem contact any of the following for free:
