Service Standards, Policies & Strategies

Service Standards, Policies/Statements & Strategies

The following tenant-related service standards, policies/statements & strategies are published as part of SLH’s transparency agenda (recommended by a Tenant Scrutiny Review in 2018):

Service Standards



Service Standards & Policies

The following Service Standards Local Offer has been agreed by SLH Board following consultation with the tenant scrutiny group in 2017 and staff.  The document ensures that SLH complies with the Regulatory Standards set by the Regulator for Social Housing (RSH) which states that landlords should agree and monitor local offers.

The Home Standard was also subject to Tenants’ Committee consultation and was approved by the Board in March 2023.

The standards will be monitored by the Tenants’ Committee/Resident Forum and a summary of performance will be included within the annual tenant report.