Have you signed up to our digital online customer portal, My Account yet?
My Account has been created with you, our customers in mind. Whether you want to pay your rent, manage your tenancy or report and self-book an appointment for a non-urgent repair, it can all be completed within our digital portal.
My Account is a free, safe and secure portal that can be accessed anytime, anywhere by phone, laptop or desktop.
- Safely manage your home– Using My Account is safe and simple, allowing you to manage your tenancy details and information all in one place. Use our Customer Forms to easily report information or make an application.
- Access 24/7– when it’s convenient for you.
- Make a payment– Pay your rent in a way that suits you anytime, anywhere. Our payment site is available through My Account, it takes a few minutes and updates your balance within 24 hours.
- Report & Self-Book a Repair Appointment– Select a date & time that suits you. My Account is the easiest and fastest route for you to diagnose a repair using our graphical selection tool. This service is available 24/7.
- Keeping up to date– Keep your account information up to date and select your contact preferences. Instant access all recent communication and documents sent to you.
- Check or download your Rent Statements.
- See your recent activity with SLH– e.g. repairs raised, open requests, communications received.
- Take Action– e.g. apply for an exchange, update contact details, raise a safeguarding concern, end your tenancy.
It’s really easy to register and you can access it from our website (www.southlakeshousing.co.uk) on your laptop, tablet or mobile.
All you will need is:
- your name
- your date of birth
- an email address
- your SLH tenancy number: please contact us for this
- and your activation code: please contact us for this
If you need any help with your account, contact us and we’ll be able to help.