Report A Repair

If you need to report a repair, please see our service standards below to help ascertain the nature and urgency of your repair and the service standards you can expect to receive from us during normal circumstances.

If your repair is an emergency please call us immediately on 0300 303 8540 (24-hour).


To report a non-emergency repair:

1. My Account – You can now Report & Self-Book a non-urgent Repair Appointment on your mobile, laptop and desktop, when it’s convenient for you, through our digital online customer portal My Account. This service is available 24/7.


2. Alternatively, please complete the form below to report a non-emergency repair. Any requests will be sent directly to our customer service team who will respond within 3 days with an appointment.

Fields marked with an * are required.


    MorningAfternoonAll daySchool run (9.30am “ 3.30pm)