Report A Repair

Reporting a repair

1. If your repair is an emergency please call us immediately on 0300 303 8540 (24-hour).

Where there is a risk to health and safety or a real danger to people or property. You can contact us 24 hours a day, 365 days a year to report an emergency repairs by calling 0300 303 8540.

2. For non-urgent repairs:

Where the repair does not present as a danger or compromise the safety of tenants or the property.

a) You can report & self-book a non-urgent Repair Appointment through My Account on your mobile, laptop and desktop by selecting a date & time that suits you.

My Account is the easiest and fastest route for you to diagnose a repair using our graphical selection tool. This service is available 24/7.

My Account repair diagnosis graphical selection tool (below). 

b) Alternatively, please complete the form below to report a non-emergency repair. Any requests will be sent directly to our customer service team who will respond within 3 days with an appointment.

Fields marked with an * are required.


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    Our repairs handbook includes information about our repair service, what you can expect and advice on your responsibilities.

    My Repairs and Maintenance Service

    Your Responsibilities as a Tenant

    Our Responsibilities as Your Landlord