Archives

South Lakes Housing celebrates successful completion of Year One of £7.2million ‘Warmer Greener Homes’ SHDF home improvement initiative.

Pictured left to right: Dyson Energy Services – Michael Morrall (Director of Operations), Victoria Waring (Project Manager) alongside South Lakes Housing – Richard Hayes (Director of Homes), Alan Bryson (Asset Manager), Emma Perie (Senior Asset Manager), Gareth Field (Sustainability Manager), Cath Purdy, Chief Executive     SLH & Dyson celebrate ‘Warmer Greener Homes’. South Lakes […]

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We are making changes to rents from 01 April 2024.

Keeping rents fair and affordable is a key priority for South Lakes Housing and every year we review the rent and service charges you pay for your home for the following year. We continue to benchmark our rents and our social rents are approximately 60% of local market rents. How much is this year’s rent […]

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NEW RESIDENT FORUM – RECRUITING NOW!!

A voice for fresh perspective We are so excited to announce that SLH is looking for current tenants, leaseholders and shared owners to join our new Resident Forum to provide challenge and scrutiny and help shape and influence decisions about the services we provide. If you are passionate about having your voice heard and help us […]

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Energy Savers Week 2024 – Join us & the Energy Saving Trust

With more cold weather forecast, here at SLH we are promoting sustainability and helping our customers to save money and stay warm by whole-heartedly supporting Energy Savers Week (15th – 21st Jan).  The national initiative is run by the Energy Saving Trust and Citizens Advice, who have worked with energy saving experts to share their […]

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New Important Laws Regarding XL Bully Dogs

As a responsible landlord we want to ensure customers are aware that there are new important laws in place regarding XL bully dogs. “New restrictions on the XL Bully dogs are now in force (31 December 2023) making it a legal requirement for all XL Bully dogs to be kept on a lead and muzzled […]

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Delivering a Little ‘Winter Cheer’ this Christmas with our Winter Warmth Kits

Keep Warm This Winter! Following the success of our Winter Warmth Kits last year to help with the cost-of-living crisis, we’ve been delivering a little ‘Winter Cheer’ this Christmas. Here are SLH colleagues, Rosie and Joanne, out delivering some of this year’s Winter Warmth Kits to residents in our sheltered accommodation around the South Lakes […]

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Out & About in our Local Neighbourhoods

Over the last few months we’ve been out & about in our local Neighbourhoods, meeting our customers and listening to our communities.  Our team of Neighbourhood Partners and Neighbourhood Assistants regularly run Estate Walkabouts to meet face to face with customers in and around our local Neighbourhoods, to better understand what matters to you and […]

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Learning from Your Feedback, Compliments & Complaints

At South Lakes Housing we value your feedback through complaints, compliments and suggestions as they help us improve. During April 2023 and October 2023, we received 30 compliments and 37 complaints and have made several improvements as a result. Below are the main themes of the complaints we received between April-Oct 2023*: Unhappy with process […]

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Introducing our New Annual Customer Satisfaction Survey 2023-24

At South Lakes Housing we value the feedback of all our customers and are pleased to announce that we will be launching our new annual Customer Satisfaction Survey in mid-December, which will help us to better understand how satisfied you, our customers feel about our services and what you feel can be improved. We’ve been […]

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Kevin McCloud films Lune Walk Affordable Housing Development for Channel 4’s The Great Climate Fight – Tonight 9.00pm!!!

Grand Designs star Kevin McCloud will be appearing tonight (22nd November 2023) on Channel 4’s ‘The Great Climate Fight’ 9.00pm, at our multi-award-winning eco-friendly Lune Walk ‘Passivhaus’ housing development at Halton, Lancaster where 20 brand new new affordable homes ‘fit for the 21st Century’ were recently completed. Kevin and the Channel 4 TV film crew […]

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National Customer Service Week 2023

Today marks the start of National Customer Service Week (2-6 October 2023) which celebrates Customer Service across the UK with a series of themes: Monday 2nd October – The Future of Artificial Intelligence (AI) – we’re celebrating with My Account My Account has been created with you, our customers in mind. Whether you want to […]

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Save the Date!!!!! – Join us this summer for our “Neighbourhood Natter” Summer Roadshows.

Save the Date!!!!! – Join us this summer for our “Neighbourhood Natter” Summer Roadshows. Coming to a neighbourhood near you……. Milnthorpe, Sedbergh, Ulverston, Kendal, Windermere and Ambleside!!!!!! To celebrate the end of the Summer Holidays, for two weeks between Monday 21st August & Friday 1st September 2023, our SLH (South Lakes Housing) “Neighbourhood Natter” Summer […]

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Locals Go Green!!! – SLH Garden Competition Winners 2023.

This year’s South Lakes Housing (SLH) Garden Competition has been a roaring success, with some truly amazing gardens around the local neighbourhood and extremely passionate tenants creating some truly beautiful ‘green’ and environmentally friendly gardens. A “BIG THANK YOU” to everyone who entered the competition! The winners were announced earlier in the week, with Cath […]

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Halton Celebrates Opening of 20 New Affordable Eco ‘Passivhaus’ Homes ‘fit for the 21st century’.

20 new build energy saving ‘Passivhaus’ Homes ‘fit for the 21st century’ were officially opened in the rural village of Halton, Lancaster in early July by Charles Ainger, Chair of Lune Valley Community Land Trust.  This unique development successfully demonstrates how local communities, housing associations, council’s and Homes England can work together to deliver truly […]

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