We are pleased to share the Regulator of Social Housing’s (RSH) annual stability check report, where the RSH have confirmed that South Lakes Housing’s Governance and Viability ratings remain unchanged at G1 / V2. This follows on from financial and other regulatory data returns that we have submitted throughout the past year. The RSH undertakes […]
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Tenant Satisfaction Measures (TSM): Have your say!
Tenant Satisfaction Measures (TSM): Have your say! We will be approaching customers, selected at random, to share their views, on the services we provide through a Tenant Satisfaction Measures (TSM). It is important for us to understand how Customers feel about the services we provide, to be sure we are delivering them in the way […]
Read MoreJoin us in supporting Safeguarding Adults & Anti-Social Behaviour Awareness Week!!!
Join us in supporting Safeguarding Adults & Anti-Social Behaviour (ASB) Awareness Week (18th – 22nd November)!!! Check out our infographics below!!! You can report Anti-Social Behaviour to us here: www.southlakeshousing.co.uk/services/report-asb/ and Raise a Concern/Safeguarding here: https://www.southlakeshousing.co.uk/services/raise-a-concern/. You can also find out more information about Anti-Social Behaviour (ASB) Awareness Week nationally at https://www.resolveuk.org.uk/our-services/asb-awareness-week & Safeguarding […]
Read MoreExplore Our 2023-24 Customer Annual Report & Environmental, Social & Governance (ESG) Reports!
We are delighted to share our latest Customer Annual Report 2023-2024 and our Environmental, Social & Governance (ESG) Report 2024 here online, which set out what we achieved during 2023-2024, our work with our customers and our plans for the future and much much more! You can access both reports by clicking here. South Lakes […]
Read MoreTake part in our Grounds Maintenance Survey
At South Lakes Housing, we are committed to maintaining outdoor spaces that contribute to a safe, clean, and pleasant environment for all our residents. The quality of our ground’s maintenance has a direct impact on your day-to-day experience, and we are constantly striving to improve the services we provide. To help us better understand your […]
Read MoreFun in the Sun!! Check out our latest Community Events this Summer!
It’s Summertime in the South Lakes and to celebrate the School holidays our Neighbourhood Partners and colleagues from across South Lakes Housing have teamed up with local organisations for this year’s Summer Community Events. The first community events at Pembroke Court and Waterside in Kendal were a huge success, with face painting and ice creams […]
Read MoreStrengthening Customer Voice – SLH Rules Consultation on Proposed Changes Summer 2024
South Lakes Housing (SLH) continues to look at ways to strengthen the customer voice in decision making as part of the commitments to transform services and improve customer experience. Earlier this year SLH established a new and fresh voice for tenants via a new Residents Forum, with a clear terms of reference, a more diverse […]
Read MoreOur Summer 2024 Tenant Satisfaction Measure Survey is now live!!!
Following completion of the 2023/24 Tenant Satisfaction Measures (TSM) Customer Satisfaction Survey Results, we are delighted to announce that our Summer 2024 Tenant Satisfaction Measures Survey is now live, giving customers the opportunity to share their views about our services and us. We are already using the results of the 2023/24 survey to build on what you […]
Read MoreRural Housing Week 2024: Celebrating Community & Sustainability with South Lakes Housing!
We’re thrilled to join in on Rural Housing Week 2024, shining a light on the crucial role of affordable, sustainable housing in our rural communities. South Lakes Housing is dedicated to enhancing the quality of life for residents across Cumbria through innovative projects and community engagement. Here’s a glimpse into our latest initiatives: Eco-Friendly Home […]
Read MoreKeeping our customers safe – SLH awards EICR Testing Contract to local family run company RPS Group.
SLH are delighted to announce that family run local company Rothwell Plumbing Services Group (RPS Group) has been awarded a 5 year contract to deliver SLH’s Electrical Installation Condition Report (EICR) testing to maintain the electrical safety of in all SLH homes and buildings helping to keep our customers, homes and communities safe. As a […]
Read MoreSouth Lakes Housing celebrates successful completion of Year One of £7.2million ‘Warmer Greener Homes’ SHDF home improvement initiative.
Pictured left to right: Dyson Energy Services – Michael Morrall (Director of Operations), Victoria Waring (Project Manager) alongside South Lakes Housing – Richard Hayes (Director of Homes), Alan Bryson (Asset Manager), Emma Perie (Senior Asset Manager), Gareth Field (Sustainability Manager), Cath Purdy, Chief Executive SLH & Dyson celebrate ‘Warmer Greener Homes’. South Lakes […]
Read MoreWe are making changes to rents from 01 April 2024.
Keeping rents fair and affordable is a key priority for South Lakes Housing and every year we review the rent and service charges you pay for your home for the following year. We continue to benchmark our rents and our social rents are approximately 60% of local market rents. How much is this year’s rent […]
Read MoreNEW RESIDENT FORUM – RECRUITING NOW!!
A voice for fresh perspective We are so excited to announce that SLH is looking for current tenants, leaseholders and shared owners to join our new Resident Forum to provide challenge and scrutiny and help shape and influence decisions about the services we provide. If you are passionate about having your voice heard and help us […]
Read MoreEnergy Savers Week 2024 – Join us & the Energy Saving Trust
With more cold weather forecast, here at SLH we are promoting sustainability and helping our customers to save money and stay warm by whole-heartedly supporting Energy Savers Week (15th – 21st Jan). The national initiative is run by the Energy Saving Trust and Citizens Advice, who have worked with energy saving experts to share their […]
Read MoreNew Important Laws Regarding XL Bully Dogs
As a responsible landlord we want to ensure customers are aware that there are new important laws in place regarding XL bully dogs. “New restrictions on the XL Bully dogs are now in force (31 December 2023) making it a legal requirement for all XL Bully dogs to be kept on a lead and muzzled […]
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