Universal Credit Payments over the Festive Season


The Department of Work and Pensions (DWP) has announced when Universal Credit and other benefits claimants will be paid over Christmas and New Year.

Tenants who are receiving the following benefits will be affected by the payment changes:

Universal Credit, Employment Support Allowance (ESA), Jobseekers Allowance (JSA), Income Support, Tax Credits, Attendance Allowance, State Pension, Carers Allowance, Disability Living Allowance (DLA), Pension Credit and Personal Independence Payments (PIP).

  • Payment due: Wednesday, December 25 2019 – New payment received: Tuesday, December 24 2019
  • Payment due: Thursday, December 26 2019 – New payment received: Tuesday, December 24 2019
  • Payment due: Wednesday, January 1 2020 – New payment received: Tuesday, December 31 2019.

Tenants who dont get the payment of their benefits on the revised date should contact the relevant benefit department, we have listed the telephone numbers below. This must be done on Tuesday 24th December as tenants won’t be able to speak to benefits staff on bank holidays.

Useful phone numbers for DWP departments are as follows:

Universal Credit:

JSA, Income Support, Incapacity Benefit & ESA:

DLA, Attendance Allowance & PIP:

Carers Allowance: 

State Pension:

Pension Credit:

Tax Credits:

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