Monthly Archives: December 2023

Delivering a Little ‘Winter Cheer’ this Christmas with our Winter Warmth Kits

Keep Warm This Winter! Following the success of our Winter Warmth Kits last year to help with the cost-of-living crisis, we’ve been delivering a little ‘Winter Cheer’ this Christmas. Here are SLH colleagues, Rosie and Joanne, out delivering some of this year’s Winter Warmth Kits to residents in our sheltered accommodation around the South Lakes […]

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Out & About in our Local Neighbourhoods

Over the last few months we’ve been out & about in our local Neighbourhoods, meeting our customers and listening to our communities.  Our team of Neighbourhood Partners and Neighbourhood Assistants regularly run Estate Walkabouts to meet face to face with customers in and around our local Neighbourhoods, to better understand what matters to you and […]

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Learning from Your Feedback, Compliments & Complaints

At South Lakes Housing we value your feedback through complaints, compliments and suggestions as they help us improve. During April 2023 and October 2023, we received 30 compliments and 37 complaints and have made several improvements as a result. Below are the main themes of the complaints we received between April-Oct 2023*: Unhappy with process […]

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