As part of National Customer Service Week, we thought we would share with our customers an overview of what it is like working to work in our Customer Hub. On average we deal with 1929 calls a month, 1289 emails and 48 live chats with all enquiries varying consisting of diagnosing and logging repairs, taking […]
Read MoreMonthly Archives: October 2022
Launch of our new Customer Experience strategy
Hello, I’m Niki Stockton the Director of Customer Experience here at South Lakes Housing (SLH). I joined SLH back in May of this year and one of my first objectives was to drive forward our Customer First approach to recalibrate our relationship with customers and communities to ensure that the customer experience and outcomes are […]
Read MoreHow Customer Services Helped Louise With Her Career Development
Hello, I’m Louise and I’ve been working for South Lakes Housing (SLH) since 2018. When I joined, I started as a Customer Services Advisor and in this role, I was a first point of contact for customers to help solve any queries or problems they had. I’m naturally an empathetic and caring person and this […]
Read MoreHave you signed up to our customer portal, My Account yet?
My Account has been created with you, our customers in mind. Whether you want to pay your rent, manage your tenancy or book a repair, it can all be completed within the portal. My Account is a free, safe and secure portal that can be accessed anytime, anywhere. Safely manage your home– Using My Account […]
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