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Meet the Team: James- Multi Skilled Operative | South Lakes Housing

Meet the Team: James- Multi Skilled Operative

James is a Multi Skilled Operative at South Lakes Housing. He is responsible for carrying out a wide range of repair and maintenance duties as part of the repairs team. He works across all trades including, joinery, plumbing and plastering.

James regularly carries out repairs in our customer’s homes. He provides a high-quality repairs service whilst maintaining our homes to the highest standards and ensuring that Health and Safety procedures and safe working practices are always adhered to.

James is committed to delivering the highest level of customer service and enjoys the regular contact he has with our customers. He is enthusiastic, hardworking and is always happy to complete the work. Mostly James works by himself but will occasionally work with other operatives and he describes himself as a huge team player with excellent communication skills. 

Recently James completed a Tetra Level 3 Safety System course where he gained knowledge about the working at height requirements when using portable ladders. James is a ladder inspector; this means he understands current relevant legislation to be able to thoroughly inspect ladders and stepladders that our operatives use. 

James is also part of the out of hours team where he provides a rapid response to any emergency repairs out of office hours. 

Having previously worked in the repairs and maintenance team for another housing association, James has a wealth of knowledge and a total of 15 years’ experience. 

James said, “Every day is a different day and every day I get to meet new customers. I enjoy making a difference in people’s homes and helping to resolve issues the first time around. My main priority is always the customer, making sure they are satisfied and safe. I am dedicated to my job and always work extremely hard”

If you would like to speak with our Repairs and Maintenance Team then please call us on 0300 303 8025 or send us an email to customerservices@southlakeshousing.co.uk