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Case Study: Neil and the Income Management Team | South Lakes Housing

Case Study: Neil and the Income Management Team

Our Income Management Team have been working with Neil and his family since 2016, during this time Neil has endured may personal complications. He is the father of two children and the family have been financially struggling due to welfare reform changes.

Neil said, “South Lakes Housing Income Management Team have always listened to me when times have been hard. They provided me with support and advice when I needed it the most!”

South Lakes Housing’s Income Management Team have helped Neil to review his financial circumstances and maximise his income.

They also attended Neil’s home, assisted him with filling out forms, provided advice and signposting/ referring to relevant agencies for health & financial help and had long conversations in person and over the phone when times were difficult for Neil.

Neil said, “I felt relieved after the Income Management Team helped and supported me.”

The team have worked in partnership with external agencies to make sure Neil has the correct level of support and advice available to him.

Neil and his family are now more settled with their finances and have regular communication with our Income Management Team.

Neil also said, “I would recommend that anyone who needs help and advice with paying their rent to get in touch with the Income Management Team at South Lakes Hosing”.

If you would like to speak with a member of the Income Management Team for help and advice when paying your rent then please call us on 0300 303 8540 or send us an email to customerservices@southlakeshousing.co.uk