Annual Tenant Report

SLH together with a group of Tenants’ Committee representatives have published the Annual Tenant Report 2018.

This year’s report includes;

  • A welcome from the new Board Chairman (Ian Munro) and new Tenants’ Committee Chairman (Stephen Bolton)
  • An advertisement on becoming a Board Director or member of the Tenants’ Committee
  • A round-up of tenant scrutiny activity and a review of performance against Customer Service Standards
  • Information about new digital services (‘My Account’)
  • An ambitious new-build development programme
  • Details on the strong financial position
  • An update on sheltered housing
  • Important changes affecting leaseholders
  • Cheaper energy available from Air Source Heat Pumps
  • Help in managing your money and preparing for further welfare reforms coming to South Lakeland later this year
  • An update about community involvement activities and investment in neighbourhoods
  • Information on policies such as keeping pets and obtaining permission for mobility scooters
  • A performance review of SLH’s compliance with the regulatory standards
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