How To Get Involved?

We are passionate about involving residents to help us improve our services and support neighbourhoods. We understand that people are busy, that is why we have developed a range of involvement opportunities for you to choose from.

Your views matter to us. Your involvement helps us to improve the way we design and deliver good quality homes and services.

• Tenants’ CommitteeRead More

  Tenants’ Committee scrutinises all major decisions affecting policies and services to tenants. A leaseholder is also represented on the Committee.

  Meetings are usually on Thursday’s at 12pm at the SLH offices in Kendal. If you are interested in joining then please contact community@southlakeshousing.co.uk

  The current schedule of meetings is as follows (minutes are available to view in the links);

  • 14^th January 2021
  • 11th February 2021
  • 18^th March 2021
  • 13^th May 2021
  • 15^th July 2021
  • ^14th October 2021
  • 14th October AGM
  • 11^th November 2021
  • 20th January 2022
  • 17th March 2022
  • 19^th May 2022
  • 14^th July 2022
  • ^7th September 2022 
  • ^7th September 2022 – AGM
  • 10^th Nov 2022
  • 19th Jan 2023
  • 16th March 2023
  • 18th May 2023
  • 7th September 2023
• Digital EngagementRead More

  This is our way for you to share your views with us digitally from the comfort of your own home. Our online & telephone customer surveys (which take around 2 minutes to complete) & our Annual Customer Satisfaction Survey let you have your say whenever and wherever suits you. This is the ideal way to get involved if you don’t have the time to attend meetings.

  If you would like to find out more or to get involved please email: community@southlakeshousing.co.uk

• Community Facebook GroupRead More

  This is a digital consultation channel that recognises that more and more customers are transacting with us online. We understand that not everyone can commit to attending regular meetings if you have a busy lifestyle and this group will allow our customers to interact with us at a time that is convenient for them.

  This group is for tenants, leaseholders, members of the community and is run by the Customer Engagement team at South Lakes Housing and monitored Monday to Friday 9am-5pm.

  You can join this group here: https://www.facebook.com/groups/southlakeshousingcommunity/

• Scrutiny GroupsRead More

  The focus of a scrutiny Group is to provide the board assurance over compliance with the regulator’s consumer standards. The group focuses on two or three scrutiny activities in the year.

  If you would like to find out more or to get involved please email: community@southlakeshousing.co.uk

• Complaints PanelRead More

  This panel meets and reviews complaints where a customer has requested for a stage three complaint, also monitors complaints performance, and identifies any improvements or policy improvements.

  If you would like to find out more or to get involved please email: community@southlakeshousing.co.uk

   

• Focus GroupsRead More

  Any tenant or leaseholder who is willing to give their views on the services they receive is invited to become involved in a focus group.

  If you would like to find out more or to get involved please email: community@southlakeshousing.co.uk

• Become a ShareholderRead More

  The SLH Board has operated a closed Shareholding Membership Scheme since 2018 and admits only new Board Directors. The Board prefers to engage residents in better and more regular ways, the annual report and accounts which is approved at the Annual General Meeting of shareholders is published on the SLH website for anyone to view.