Making a New Claim
If you have lost your job or are working reduced hours you may be able to claim:
- Universal Credit- including help with your rent
- New Style Jobseekers Allowance (New Style JSA)
- New Style Employment and Support Allowance (New Style ESA)
- Employment and Support Allowance (ESA)
See below for more information about each of these benefits.
New Style JSA and New Style ESA can be claimed on their own or at the same time as Universal Credit, so it may be a good idea to apply for Universal Credit anyway, particularly if you pay rent or have children to support.
Use a benefits calculator to find out what benefits you might be entitled to.
You may be eligible for Universal Credit if:
- youre on a low income or out of work
- youre 18 or over (there are some exceptions if youre 16 to 17)
- youre under State Pension age (or your partner is)
- you and your partner have £16,000 or less in savings between you, and
- you live in the UK
You cant claim Universal Credit if you:
- get the severe disability premium, or are entitled to it, or
- got or were entitled to the severe disability premium in the last month, and youre still eligible for it
but you may be eligible for contributory or income-related Employment and Support Allowance (ESA)
For more information about any aspect of Universal Credit, including how to make a claim, visit Understanding Universal Credit
If you currently receive tax credits
If you currently receive tax credits from HMRC please be aware that if you submit a claim for Universal Credit your tax credit award will end immediately. If your tax credit award ends it cannot be re-opened, and it will not be possible to make a new tax credits claim in the future.
If you are an existing tax credit claimant, this does not mean you will be automatically eligible to receive Universal Credit. If you submit a Universal Credit claim your tax credit award will be closed immediately, even if you are not eligible to claim Universal Credit.
There are some differences between the eligibility criteria for Universal Credit and tax credits, including (but not limited to) your savings and residency status.
If you currently receive tax credits, please check the eligibility criteria for Universal Credit before you submit a Universal Credit claim. If your tax credit award has not ended, you will need to decide whether remaining on tax credits or claiming Universal Credit is better for you, based on your own personal circumstances. You can use a benefits calculator to check your possible entitlement.
New Style Jobseekers Allowance (New Style JSA)
You may be eligible for New Style JSA if:
- youre unemployed or working less than 16 hours a week
- you have been working as an employee, usually within the last 2 to 3 years, and have paid or been credited with enough National Insurance contributions
- you do not have an illness or disability that limits your ability to work
- youre under State Pension age
- youre not in full time education, and
- you live in the UK
Your savings and capital (or your partners savings, capital and income) are not taken into account when claiming New Style JSA. However, your earnings and any payment you are getting from a pension can affect the amount you may receive.
New-Style JSA can be paid for a maximum of 182 days. If you are also receiving Universal Credit then your Universal Credit payments will continue as long as your other circumstances have not changed. If you are not receiving Universal Credit, you can check your eligibility for Universal Credit to see if you could receive it.
New Style Employment and Support Allowance (New Style ESA)
You may be eligible for New Style ESA if:
- you are ill or have a health condition or disability that limits your ability to work
- you are not entitled to Statutory Sick Pay (SSP), or your entitlement to SSP is coming to an end
- you have been working (either as an employee or self-employed) within the last 2 to 3 years and have paid, or been credited with, enough National Insurance contributions
- you are 16 or over, and
- you are under State Pension age
You may also be able to apply for New Style ESA if youre not entitled to Statutory Sick Pay and one of the following applies:
- you or your child has symptoms of coronavirus
- you or your child are self-isolating because you came into contact with someone who might have coronavirus
- you have been told to stay at home for at least 12 weeks by the NHS because youre at high risk of severe illness
Read more about eligibility for New Style ESA
Your (or your partners) savings will not affect how much New Style ESA youre paid. If your partner works, it does not affect your claim. Most income is not taken into account, but a personal pension can affect the amount you may receive.
Changes because of coronavirus
To help the DWP get through the unprecedented number of Universal Credit claims, they have changed how they process them. This means there is no need to call them. If they need to check any information provided as part of your claim with you they will call you. Dont worry, they are working hard to progress all of the claims. There is no need to contact them to check progress.
You should apply for Universal Credit online. You do not need to call DWP to arrange an appointment and you shouldnt attend the jobcentre unless we ask you to. However, jobcentre staff will still meet vulnerable customers including those fleeing domestic abuse.
They will know that you have applied and will contact you if they need any more information from you to process any payment you are due. They will put a note into your online account and follow up with a phone call this may appear as a private number. Please check your online account and look out for calls from them.
If youve recently applied for Universal Credit, your claim starts the day you submit your application online. This date is not reliant on your identity being verified online or linked to the date of any further contact. However, your identity will need to be verified before you can receive your first Universal Credit payment.
Depending on your circumstances, you might need to take part in a telephone interview with a work coach. They will contact you if this is the case you do not need to call them.
If you cant attend your telephone interview please let them know as soon as possible using your online account so that it can be rearranged. If they ask you to attend a telephone interview, your Universal Credit claim wont be able to proceed until that interview has taken place.
DWP will never text or email asking for personal information or bank details.
If you cannot use digital services at all, Universal Credit applications can still be made over the phone.
If youre a new customer and are having a problem verifying your identity online do not worry your claim has been submitted. Your jobcentre will know you have applied online, they will call you if they need to confirm any information with you in order to progress your claim.
The DWP phone systems mean calls from them may display as 0800 numbers, or an unknown number. If you get a call from an unknown number following our message in your account please pick up, as its likely to be DWP. They will of course ensure that you know the call is genuine.
Please note, there are scams preying on people, so do not share information if youre not sure the call is from DWP. If you are in any doubt, please ask the caller to post a specific form of words into your journal so you can be sure its us.
Making a claim
If you need to claim Universal Credit, New Style ESA or ESA because of coronavirus, you will not be required to produce medical evidence to start your claim. Depending on your circumstances you may need to provide medical evidence at a later date, and we will let you know if we need this. You should begin your online claim as soon as possible.
If you are affected by coronavirus you will be able to apply for Universal Credit and can receive up to a months advance upfront without physically attending a jobcentre.
If you are suffering from coronavirus or have been advised to stay at home in line with government guidelines and want to apply for ESA, the usual 7 waiting days for new claimants will not apply. ESA will be payable from day one.
If you are pregnant or have recently had a baby, you may be entitled to other financial support.
The Sure Start Maternity Grant (SSMG) is a one-off payment of £500 to help towards the costs of having a child.
To get it you must have received health advice from a certified health professional and be claiming certain benefits or tax credits. Read more about eligibility for SSMG
To make it easier to get this help during the coronavirus outbreak, you no longer need to get a health professional to complete the SSMG application form before returning it other types of evidence will be accepted.
To help if youre self-isolating or shielding, DWP will accept SSMG application forms up to 3 months after childbirth. And DWP will now contact customers by phone if they need further information.
If you have been furloughed and started a period of Statutory Maternity Pay or Maternity Allowance on or after 25 April 2020, the amount you receive will be based on your full pay, not the amount you were getting on furlough. Those whose period of family-related pay or Maternity Allowance began prior to 25 April 2020 may see their entitlement affected.
Other rules for Statutory Maternity Pay and Maternity Allowance remain the same. You should tell your employer that you want to stop work to have a baby, or claim Maternity Allowance, in the usual way. Normal notice periods and timescales continue to apply.
You cannot claim Maternity Allowance at the same time as receiving furlough pay. If you have been placed on furlough and you are receiving Maternity Allowance you must contact DWP as soon as possible to stop your Maternity Allowance payments. If you are receiving furlough pay from your employer, you will be treated as working for Maternity Allowance purposes.
Find out more in the frequently asked questions about maternity support.