Service Standards & Policies
Policies & Strategies
The following tenant-related policies are published as part of SLH’s transparency agenda (recommended by a Tenant Scrutiny Review in 2018):
- Antisocial Behaviour Policy
- Asset Management Strategy
- Complaints Policy
- Cumbria Choice Policy
- Customer Experience Strategy
- Customer Service Standards
- Cyber Security
- Data Protection & Data Privacy
- Damp and Mould Policy
- Department for Energy Security and Net Zero Privacy Statement
- Development Strategy
- Domestic Abuse Policy
- Equality, Diversity and Inclusion Policy
- Health Safety & Welfare Policy
- Housing Ombudsman Complaint Handling Code Self-Assessment Form
- Income Management Policy
- Resident Engagement Strategy
- Tenancy Fraud
- Tenancy Management Policy
- Safeguarding Children and Vulnerable Adults at Risk
- Social Media Statement
- Sustainability Strategy
- Responsive Repairs Policy
- Value for Money Strategy
Service Standards & Policies
The following Service Standards Local Offer has been agreed by SLH Board following consultation with the tenant scrutiny group in 2017 and staff. The document ensures that SLH complies with the Regulatory Standards set by the Regulator for Social Housing (RSH) which states that landlords should agree and monitor local offers.
The Home Standard was also subject to Tenants’ Committee consultation and was approved by the Board in March 2023.
The standards will be monitored by the Tenants Committee and a summary of performance will be included within the annual tenant report.
