The following Service Standards have been agreed by SLH Board following consultation with the tenant scrutiny group in 2017 and staff. The document ensures that SLH complies with the Regulatory Standards set by the ‘Regulator for Social Housing’ (RSH) which states that landlords should agree and monitor ‘local offers’.
The Home Standard was also subject to Tenants’ Committee consultation and was approved by the Board in February 2019.
These documents also supersedes SLH’s previous standards prescribed in the ‘Offer Document’ which were completed in March 2017. The standards will be monitored by the Tenants’ Committee and a summary of performance will be included within the annual tenant report.