Policies and Plans
The Corporate Plan sets out the short, medium and longer term aspirations for developing the organisation, managing the assets, resourcing the investments and contributing to the local area.
Corporate Plan Summary Size 1218Kb. Download time 4 mins 3 secs over a typical dial-up connection.
Key Performance Indicators
Key Performance Indicators Size 223Kb. Download time 52 secs over a typical dial-up connection.
Offer Document Promises
Offer Document Monitoring Report Size 223Kb. Download time 52 secs over a typical dial-up connection.
South Lakes Housing Procurement Strategy
SLH Procurement Strategy Size 283Kb. Download time 56 secs over a typical dial-up connection.
South Lakes Housing Delivery Plan
SLH Delivery Plan Size 722Kb. Download time 2 mins 24 secs over a typical dial-up connection.
- Abandoned property
- Aids and Adaptations Policy
- Anti Social Behaviour Policy
- Anti-poverty Policy
- Choice Based Lettings Policy (policy on letting SLH accommodation)
- Confidentiality Data Protection and Freedom of Information Policy
- Corporate Debt Policy
- Complaints Remedies and Compensation Policy
- Corporate Gas Policy
- Domestic Violence Policy
- Empty Property Management Voids
- Estate Management
- Eviction Policy
- Former Tenant Arrears Recovery Policy
- Hate Crime Policy
- Leasehold Management (under review)
- Mutual Exchange Policy
- Neighbourhood Management Policy
- Pet Policy
- Rechargeable works
- Repairs, Maintenance & Improvement Policy
- Rents & Service Charges
- Rent Collection and Arrears Recovery
- Repairs Improvement Policy
- Right to Compensation for Improvements Policy
- RTB and Leasehold Services (under review)
- Succession/Assignment Policy
- Transfer Policy
- Vulnerable and Special Needs policy