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Policies and Plans
Corporate Plan
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The Corporate Plan sets out the short, medium and longer term aspirations for developing the organisation, managing the assets, resourcing the investments and contributing to the local area.
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Corporate Plan Summary Size 1218Kb. Download time 4 mins 3 secs over a typical dial-up connection.
Key Performance Indicators
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Key Performance Indicators Size 223Kb. Download time 52 secs over a typical dial-up connection.
Offer Document Promises
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Offer Document Monitoring Report Size 223Kb. Download time 52 secs over a typical dial-up connection.
South Lakes Housing Procurement Strategy
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SLH Procurement Strategy Size 283Kb. Download time 56 secs over a typical dial-up connection.
South Lakes Housing Delivery Plan
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SLH Delivery Plan Size 722Kb. Download time 2 mins 24 secs over a typical dial-up connection.
Policies
- Abandoned property
- Aids and Adaptations Policy
- Anti Social Behaviour Policy
- Anti-poverty Policy
- Choice Based Lettings Policy (policy on letting SLH accommodation)
- Confidentiality Data Protection and Freedom of Information Policy
- Corporate Debt Policy
- Complaints Remedies and Compensation Policy
- Corporate Gas Policy
- Domestic Violence Policy
- Empty Property Management Voids
- Estate Management
- Eviction Policy
- Former Tenant Arrears Recovery Policy
- Harassment
- Hate Crime Policy
- Leasehold Management (under review)
- Mutual Exchange Policy
- Neighbourhood Management Policy
- Pet Policy
- Rechargeable works
- Repairs, Maintenance & Improvement Policy
- Rents & Service Charges
- Rent Collection and Arrears Recovery
- Repairs Improvement Policy
- Right to Compensation for Improvements Policy
- RTB and Leasehold Services (under review)
- Succession/Assignment Policy
- Transfer Policy
- Vulnerable and Special Needs policy
- Whistleblowing
