Report A Repair
Reporting a repair
1. If your repair is an emergency please call us immediately on 0300 303 8540 (24-hour).
Where there is a risk to health and safety or a real danger to people or property. You can contact us 24 hours a day, 365 days a year to report an emergency repairs by calling 0300 303 8540.
2. For non-urgent repairs:
Where the repair does not present as a danger or compromise the safety of tenants or the property.
a) You can report & self-book a non-urgent Repair Appointment through My Account on your mobile, laptop and desktop by selecting a date & time that suits you.
My Account is the easiest and fastest route for you to diagnose a repair using our graphical selection tool. This service is available 24/7.
My Account repair diagnosis graphical selection tool (below).
b) Alternatively, please complete the form below to report a non-emergency repair. Any requests will be sent directly to our customer service team who will respond within 3 days with an appointment.
Fields marked with an * are required.
Our repairs handbook includes information about our repair service, what you can expect and advice on your responsibilities.
My Repairs and Maintenance Service
