Quality Homes, a Platform for Life

We are ambitious about the lasting impact we will have over the next five years and beyond on improving customer experience, their homes, neighbourhoods, energy efficiency, affordability and a new supply of quality homes. Like many social, community-based housing associations we are grappling with the challenges of meeting growing housing need, decarbonising an ageing housing stock, and mitigating against the real risk of future flooding. This, in addition to the core expectations of keeping our homes safe and maintained to a good quality. Our business strategy for 2020-2025 focuses on 3 key strategic themes; Growing, Greening and Transforming.