Your Resident Experience Dahboard – January 2026!
As we step into spring, we want to say a heartfelt thank you to every resident who took the time to share their feedback through our monthly Resident Experience Dashboard. Your voice helps us understand what matters most and guides how we improve our services.
Here’s a look at what you told us about your experience in January:
💛 Respect & Fairness
Residents continue to tell us they feel treated fairly and with respect. We’re proud that our colleagues consistently put people first and approach every interaction with care and professionalism.
🏡 Moving In
Feedback around the allocations process and the condition of new homes remains strong. We’re pleased that new residents are feeling confident and supported as they move into their homes.
📞 Customer Hub
Our Customer Hub achieved an impressive milestone this month:
100% of calls were resolved first time.
This means quicker answers, smoother conversations, and less time spent waiting for support.
💻 MyAccount
More residents than ever are choosing to manage their home online.
Seven in ten residents now have an active MyAccount, helping make everyday tasks faster and more convenient.
🔧 Repairs & Improvements
Your feedback shows we need to keep focusing on repairs satisfaction — and we’re doing exactly that. Meanwhile, planned improvement works continue to receive positive feedback, showing real progress in residents’ homes and communities.
💙 Thank You
Your feedback drives meaningful change. By sharing your experiences, you help shape better services for everyone across SLH.
Together, we’re making SLH better — one month at a time.
You can view the Resident Experience Dashboard for previous months by clicking here.
