Who we are and what we do

The need for quality affordable homes has never been greater, with many working families unable to afford homes on the open market. A rapidly ageing population, fuel poverty and flood prone areas provide the backdrop to our priorities for action.

Our mission, “Quality Homes, a platform for life,” guides our plans. We aim to continue to improve our customer experience, ensure our homes and neighbourhoods are safe and well maintained, whilst improving energy efficiency, decarbonising old homes, and building affordable new homes over the coming years.

In 2025, with a new Labour government in power, our business strategy continues to focus on three key themes: Growing, Greening, and Transforming.

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We have looked at good practice from other organisations and met with colleagues from across SLH to develop our behaviours framework. By living these behaviours every day, our colleagues, managers, and senior managers are living our shared SLICE values and helping to deliver our vision of ‘Quality Homes, a platform for life’.

• Genuinely care – Cares about delivering high quality services for our customers, colleagues, and stakeholders.
• Take responsibility – Takes ownership for delivering high-quality outcomes.
• Have respect – Respects diversity; listens to and has empathy for colleagues and customers.
• Be adaptable – Responds flexibly to get things done.
• Work together – Works collaboratively across teams and services to deliver.
• Be curious – Curious about new approaches and ways of working.
• Make it happen – Prioritises work, uses initiative and is solutions focused.
• Always improving – Continually learning and always looking for ways to improve.

We use our behaviours framework every day – from how we recruit people to join us, to our annual performance development reviews, and as a framework for solving problems and making decisions.