We’re pleased to confirm that our 2025/26 Tenant Satisfaction Measures (TSM) results have now been published on our website and submitted to the Regulator of Social Housing. The results show how we are performing across a range of measures covering repairs, building safety, customer engagement, complaints handling and neighbourhood management.

This year’s results show continued strong performance in many areas, including overall customer satisfaction, building safety compliance and customer perceptions of our services. Overall satisfaction increased to 81.0%, exceeding our target and reflecting the work being carried out across the organisation to deliver safe, high-quality homes and services.

The Tenant Satisfaction Measures help residents, Board members and the Regulator understand how well we are performing and where we need to improve. We will continue to use resident feedback to shape our services and support the priorities set out in our Your Home – Our Community strategy.

View the full 2025/26 Tenant Satisfaction Measures results on our Performance pages.