Tracking Our Progress: 3 Months of Customer Experience Insights
Over the past three months, we’ve been sharing monthly updates from our Customer Experience Dashboard to show how we’re delivering against the service standards that matter most to you.
From April through June, the dashboard has helped us shine a light on what’s working well—and where we need to improve. Whether it’s response times, repairs, or how we handle feedback, the dashboard gives a clear, transparent view of our performance.
What the Dashboard Shows
Each month, we’ve published graphics across our social channels and website, allowing you to compare results over time. This visual approach has made it easier to track trends and hold us accountable.
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April marked the launch of the dashboard, with a focus on making our service commitments more visible and accessible to all residents
- May followed with a deeper dive into performance, and we began exploring ways to bring the data to life with commentary and context
- June wrapped up the quarter with a full three-month view, giving you a chance to see how we’re progressing and where we’re focusing next
Why It Matters
This dashboard is part of our wider commitment to transparency, accountability, and continuous improvement. It’s also a key action in our Customer Experience Directorate Plan 25_26, which outlines how we’re embedding customer feedback into everything we do—from service reviews to neighbourhood planning.
What’s Next?
We’re planning to highlight a different theme each month going forward—whether that’s repairs, communication, or neighbourhood services—so you can see the story behind the stats.
We’d love your feedback on this new approach. What do you find helpful? What would you like to see more of? Let us know via our contact page.
Together, we can keep improving.
