Talk to us about your rent – We are here to help

Help and support with your rent.

This year we are increasing rents for our social and affordable rented homes by 2.7% from 7th April 2025. 

As a not-for-profit, community benefit housing association, the money we collect from rents is re-invested in maintaining our current homes and services and providing much needed new affordable housing.

In the current economic climate, our costs are increasing at a rate that is significantly higher than inflation, especially for core services such as providing repairs and maintenance, building materials, heating, and service contracts.  This means that we need to increase rents to continue to safely provide key services, maintain and improve the homes we manage, invest in critical safety works, build new affordable homes, and support our customers and local communities.

If you have received your rent review letter and have a query about it or if you think you will struggle to pay your rent, please contact us. 👇 

You can contact us via the My Account customer portal, https://myaccount.southlakeshousing.co.uk/account/login 

📧Email us at incomemanagement@southlakeshousing.co.uk  

or  

📞 telephone us on 0300 303 8540

Help and Support

We know that many people are facing financial difficulties because of rising prices and energy bills. We are committed to supporting you if you are facing financial difficulties and we have a friendly knowledgeable Income Team at SLH who can provide you with advice and support and can signpost you to help available. We are here to help so don’t delay getting in touch.

If you are finding it hard to make ends meet, please remember your rent is a priority debt. You can lose your home if you do not keep up to date with rent payments. Our Income Team is responsible for the collection of rent. Their role is to help customers maintain rent payments and provide support if your rent account is in arrears; for example, by setting up affordable repayment plans. It’s always better to contact us sooner rather than later, and our team are available to help.

You can also find out more information on our ‘Talk about my rent‘ page here on our website.