South Lakes Housing operates a robust and multi-layered approach to data security, supported by dedicated roles including the Data Protection Officer, Information Security Officer, and IT Support specialists, ensuring customer information is protected at every stage.
Strong governance is embedded through structured internal audit reports, scrutiny reviews, and the use of formal templates such as Data Protection Impact Assessments and Data Processing & Sharing Agreements which we get contractors and suppliers to sign, helping SLH proactively identify and manage risks.
SLH provides comprehensive in-house data protection training, led by colleagues with expertise in systems, security, governance, and compliance, ensuring that every staff member understands their responsibilities around safe handling of personal data.
Ongoing support is readily available through specialist contacts in Governance, Information Security, Compliance, and IT, ensuring colleagues can access timely advice and maintain high standards of data protection.