Independent company M.E.L Research are undertaking our latest satisfaction Survey of Tenants & Residents (STAR).
The survey is run every 3 years and follows a nationally agreed methodology with the results used to help SLH plan service changes and to compare customer satisfaction with other associations. In 2013, 91% of tenants were satisfied with the overall service received from SLH which was down from 93% achieved in 2010. The best landlords perform at over 91% and we are hoping the multi million pound investment programme and other service improvements will have led to an improvement in tenant satisfaction.
We will also understand whether the recent consultation and changes to sheltered housing may have had an effect on overall satisfaction as the older client group historically underpins our high satisfaction levels. The results will be reported in November.