Our Latest Performance Report

Our monthly performance statistics help us to better understand the current picture across South Lakes Housing and deliver better quality. Here are our statistics YTD for the end of August 2026.

View our previous month's latest performance report for July 2026.

Home » South Lakes Housing Latest Performance Report

Our latest Customer Satisfaction performance results show an improvement in Overall Customer Satisfaction.

81.0% Overall Customer Satisfaction

Our latest Repair performance:

Our latest Customer Satisfaction performance results show an improvement in overall Repairs Satisfaction. In August 2026 our results for Emergency and Non-Emergency Repairs continued to improve, whilst our results for Work in Progress Repairs (repairs not completed) reduced.

80.7% Repairs Satisfaction

99.5% Emergency Repairs (Completed within target)

85.6% Non-Emergency Repairs (Completed within target)

1055 Work in Progress Repairs (Repairs not completed)

326 Open Damp and Mould Cases

Our in House Repairs team at South Lakes Housing

Our latest Planned Maintenance performance:

Starting from 1st April 2026, we have delivered the following improvements to our residents’ homes.

38 Kitchens

13 Bathrooms

- Windows

40 Doors

- Chimneys

2 Wet Room/s

- Roofs

Our latest Building Safety performance:

100% Building Safety Assessments (Fire, Asbestos, Water Safety, Lifts)

99.9% Gas Safety (3 Properties overdue)

99.8% Electrical Safety (6 Properties overdue)

95.3% Fire Risk Actions (44 overdue)

98.6% Stock Condition Surveys (Homes surveyed within the last 5 years)

13 Open Disrepair Cases

84.7% EPC C or above (Energy performance of Homes) - New criteria introduced RDSAP10

33.7% Warm Homes Programme (Wave 3) 167 of 495 homes in the programme this year currently have works completed

Our latest Complaints and Customer Service performance:

60 Stage One Complaints

12 Stage Two Complaints

100% Complaints responded to within target

91% Customer calls answered

Our latest Anti-Social Behaviour (ASB) performance:

Anti-Social Behaviour (ASB) and nuisance cases are opened for matters that meet the Crime and Policing Act definition of ASB: “Conduct that has caused or is likely to cause harassment, alarm or distress to any person.”

28 Open ASB Cases (48 cases YTD raised)

- Hate Crime Cases

What we spend our income on - development of new homes

Our latest performance for Rent Collection, Empty Homes, Evictions and New Homes:

98.4% Rent collection

17 days Average time to repair and let empty homes

7 Current number of empty homes

5 Evictions YTD (5 Rent Arrears, 0 ASB)

2 New homes built

15% Shared Ownership % Purchased

Our latest People performance:

8 Average Sick Days

18.7% Colleague Turnover

View our latest performance reports from previous months below:

South Lakes Housing Latest Performance Report July 2026

South Lakes Housing Latest Performance Report – June 2026

South Lakes Housing Latest Performance Report – May 2026

South Lakes Housing Latest Performance Report – April 2026

South Lakes Housing Latest Performance Report – March – April 2026

South Lakes Housing Latest Performance Report – February – March 2026