Our Latest Performance Report

Our monthly performance statistics help us to better understand the current picture across South Lakes Housing and deliver better quality.

Home » South Lakes Housing Latest Performance Report

Our latest Customer Satisfaction performance statistics for February 2026 show an improvement in Overall Customer Satisfaction.

85.8% Overall Customer Satisfaction

87.6% Repairs Satisfaction

99.9% Emergency Repairs (Completed within target)

80.4% Non-Emergency Repairs (Completed within target)

1061 Work in Progress Repairs (Repairs not completed)

74.5% Planned Maintenance Delivery (New kitchens, bathrooms, render, roofs etc.)

197 Damp and Mould Cases

100% Building Safety Assessments (Fire, Asbestos, Water Safety, Lifts)

99. 9% Gas Safety (1 Property overdue)

99.8% Electrical Safety (7 Properties overdue)

93.9% Fire Risk Actions (16 overdue)

92.3% Stock Condition Surveys (Homes surveyed within the last 5 years)

47 Decent Homes Standard (Homes remediated during the year)

10 Open Disrepair Cases

88.7% EPC C or above (Energy performance of Homes)

11% Warm Homes Programme (Wave 3) 295 homes in the programme this year

83 Stage One Complaints

19 Stage Two Complaints

100% Complaints responded to within target

70% My Account Users

89% Customer calls answered

97 ASB Cases

4 Hate Crime Cases

99.3% Rent collection

17 days Average time to repair and let empty homes

7 Current number of empty homes

30 New homes built

41% Shared Ownership % Purchased

6.3 Average Sick Days

16.1% Colleague Turnover