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Our latest Customer Satisfaction performance results show an improvement in Overall Customer Satisfaction.

81.0% Overall Customer Satisfaction
Our in House Repairs team at South Lakes Housing

Our latest Repair performance:

Our latest Customer Satisfaction performance results show an improvement in overall Repairs Satisfaction. In April 2026 our results for Emergency and Non-Emergency Repairs improved, whilst our results for Work in Progress Repairs (repairs not completed) reduced.

 

80.7% Repairs Satisfaction
98.4% Emergency Repairs (Completed within target)
76.7% Non-Emergency Repairs (Completed within target)
1273 Work in Progress Repairs (Repairs not completed)
380 Damp and Mould Cases

Our latest Planned Maintenance performance:

Starting from 1st April 2026, we have delivered the following improvements to our residents homes.

5 Kitchens
1 Bathrooms
- Windows
- Doors
- Render
- Wet Rooms
- Roofs
Gas Safety

Our latest Building Safety performance:

100% Building Safety Assessments (Fire, Asbestos, Water Safety, Lifts)
100% Gas Safety
99.8% Electrical Safety (5 Properties overdue)
89.7% Fire Risk Actions (44 overdue)
96.1% Stock Condition Surveys (Homes surveyed within the last 5 years)
12 Open Disrepair Cases
83.6% EPC C or above (Energy performance of Homes) - New criteria introduced RDSAP10
42% Warm Homes Programme (Wave 3) 110 of 264 homes in the programme this year currently have works in progress
Customer Services at South Lakes Housing

Our latest Complaints and Customer Service performance:

23 Stage One Complaints
4 Stage Two Complaints
100% Complaints responded to within target
89% Customer calls answered

Our latest Anti-Social Behaviour (ASB) performance:

Anti-Social Behaviour (ASB) and nuisance cases are opened for matters that meet the Crime and Policing Act definition of ASB: “Conduct that has caused or is likely to cause harassment, alarm or distress to any person.”

11 ASB Cases
- Hate Crime Cases
What we spend our income on - development of new homes

Our latest performance for Rent Collection, Empty Homes and New Homes:

106.8% Rent collection
12 days Average time to repair and let empty homes
10 Current number of empty homes
2 New homes built
0% Shared Ownership % Purchased

Our latest People performance:

9.5 Average Sick Days
8.5% Colleague Turnover

View our latest performance reports from previous months below:

South Lakes Housing Latest Performance Report – February – March 2026

South Lakes Housing Latest Performance Report – February – March 2026

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South Lakes Housing Latest Performance Report – March – April 2026

South Lakes Housing Latest Performance Report – March – April 2026

Read more
Better Health
SRS ADOPTERS 2026
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