Our Latest Performance Report - May 2026

Our monthly performance statistics help us to better understand the current picture across South Lakes Housing and deliver better quality. Here are our statistics YTD for the end of May 2026.

View our previous month's latest performance report for April 2026.

Home » South Lakes Housing Latest Performance Report – May 2026

Our latest Customer Satisfaction performance results show an improvement in Overall Customer Satisfaction.

81.0% Overall Customer Satisfaction

Our latest Repair performance:

Our latest Customer Satisfaction performance results show an improvement in overall Repairs Satisfaction. In May 2026 our results for Emergency and Non-Emergency Repairs improved, whilst our results for Work in Progress Repairs (repairs not completed) reduced.

80.7% Repairs Satisfaction

99.6% Emergency Repairs (Completed within target)

79.9% Non-Emergency Repairs (Completed within target)

1230 Work in Progress Repairs (Repairs not completed)

388 Damp and Mould Cases

Our latest Planned Maintenance performance:

Starting from 1st April 2026, we have delivered the following improvements to our residents homes.

10 Kitchens

2 Bathrooms

- Windows

- Doors

- Render

- Wet Rooms

- Roofs

Our latest Building Safety performance:

100% Building Safety Assessments (Fire, Asbestos, Water Safety, Lifts)

99.9% Gas Safety (1 Property overdue)

99.8% Electrical Safety (5 Properties overdue)

89.7% Fire Risk Actions (44 overdue)

96.8% Stock Condition Surveys (Homes surveyed within the last 5 years)

12 Open Disrepair Cases

83.8% EPC C or above (Energy performance of Homes) - New criteria introduced RDSAP10

19% Warm Homes Programme (Wave 3) 117 of 604 homes in the programme this year currently have works in progress. This includes an additional 308 homes.