Our Latest Performance Report - March-April 2026

Our monthly performance statistics help us to better understand the current picture across South Lakes Housing and deliver better quality. Here are our statistics for March - April 2026.

View our February - March 2026 latest performance report

Home » South Lakes Housing Latest Performance Report – March – April 2026

Our latest Customer Satisfaction performance results show an improvement in Overall Customer Satisfaction.

81.0% Overall Customer Satisfaction

Our latest Repair performance:

Our latest Customer Satisfaction performance results show an improvement in overall Repairs Satisfaction. In March 2026 our results for Emergency and Non-Emergency Repairs improved, whilst our results for Work in Progress Repairs (repairs not completed) reduced.

80.7% Repairs Satisfaction

99.9% Emergency Repairs (Completed within target)

81.0% Non-Emergency Repairs (Completed within target)

1108 Work in Progress Repairs (Repairs not completed)

360 Damp and Mould Cases

Our latest Planned Maintenance performance:

This year we have delivered the following improvements to our residents homes.

132 Kitchens

41 Bathrooms

91 Windows

95 Doors

36 Render

6 Wet Rooms

14 Roofs

Our latest Building Safety performance:

100% Building Safety Assessments (Fire, Asbestos, Water Safety, Lifts)

100% Gas Safety

99.8% Electrical Safety (7 Properties overdue)

88.6% Fire Risk Actions (41 overdue)

96.6% Stock Condition Surveys (Homes surveyed within the last 5 years)

65 Decent Homes Standard (Homes remediated during the year)

12 Open Disrepair Cases

81.4% EPC C or above (Energy performance of Homes) - New criteria introduced RDSAP10

32.9% Warm Homes Programme (Wave 3) 86 of 295 homes in the programme this year currently have works in progress

Customer Services and Complaints at South Lakes Housing

Our latest Complaints and Customer Service performance:

108 Stage One Complaints

19 Stage Two Complaints

100% Complaints responded to within target

71% My Account Users

88% Customer calls answered

Keep dogs on a lead Picture by Steven Barber

Our latest Anti-Social Behaviour (ASB) performance:

Anti-Social Behaviour (ASB) and nuisance cases are opened for matters that meet the Crime and Policing Act definition of ASB: “Conduct that has caused or is likely to cause harassment, alarm or distress to any person.”

101 ASB Cases

4 Hate Crime Cases

Rent Collection at South Lakes Housing Picture by Steven Barber

Our latest performance for Rent Collection, Empty Homes and New Homes:

99.8% Rent collection

17 days Average time to repair and let empty homes

6 Current number of empty homes

36 New homes built

39% Shared Ownership % Purchased

People performance at South Lakes Housing

Our latest People performance:

6.4 Average Sick Days

16.0% Colleague Turnover