Our Latest Performance Report - February - March 2026

Our monthly performance statistics help us to better understand the current picture across South Lakes Housing and deliver better quality. Here are our statistics for February - March 2026.

View our very latest performance report

Home » South Lakes Housing Latest Performance Report – February – March 2026

Our latest Customer Satisfaction performance results show an improvement in Overall Customer Satisfaction.

81..0% Overall Customer Satisfaction

What we spend our income on - maintaining our homes and keeping them safe

Our latest Repair performance:

Our latest Customer Satisfaction performance results show an improvement in overall Repairs Satisfaction. In February 2026 our results for Emergency and Non-Emergency Repairs improved, whilst our results for Work in Progress Repairs (repairs not completed) reduced.

80.7% Repairs Satisfaction

99.9% Emergency Repairs (Completed within target)

80.4% Non-Emergency Repairs (Completed within target)

1061 Work in Progress Repairs (Repairs not completed)

197 Damp and Mould Cases

Our in House Repairs team at South Lakes Housing

Our latest Planned Maintenance performance:

This year we have delivered the following improvements to our residents homes.

84 Kitchens

30 Bathrooms

50 Windows

102 Doors

36 Render

2 Wet Rooms

9 Roofs

Our latest Building Safety performance:

100% Building Safety Assessments (Fire, Asbestos, Water Safety, Lifts)

99. 9% Gas Safety (1 Property overdue)

99.8% Electrical Safety (7 Properties overdue)

93.9% Fire Risk Actions (16 overdue)

92.3% Stock Condition Surveys (Homes surveyed within the last 5 years)

47 Decent Homes Standard (Homes remediated during the year)

10 Open Disrepair Cases

88.7% EPC C or above (Energy performance of Homes)

11% Warm Homes Programme (Wave 3) 295 homes in the programme this year

Customer Services at South Lakes Housing

Our latest Complaints and Customer Service performance:

83 Stage One Complaints

19 Stage Two Complaints

100% Complaints responded to within target

70% My Account Users

89% Customer calls answered

Anti-social behaviour (ASB) Awareness Week

Our latest Anti-Social Behaviour (ASB) performance:

Anti-Social Behaviour (ASB) and nuisance cases are opened for matters that meet the Crime and Policing Act definition of ASB: “Conduct that has caused or is likely to cause harassment, alarm or distress to any person.”

97 ASB Cases

4 Hate Crime Cases

What we spend our income on - development of new homes

Our latest performance for Rent Collection, Empty Homes and New Homes:

99.3% Rent collection

17 days Average time to repair and let empty homes

7 Current number of empty homes

30 New homes built

41% Shared Ownership % Purchased

Our latest People performance:

6.3 Average Sick Days

16.1% Colleague Turnover