Service Standards, Policies & Strategies

Customer Service Standards.

Service Standards Local Offer

This standard has been agreed by SLH Board following consultation with the tenant scrutiny group in 2017 and staff. The document ensures that SLH complies with the Regulatory Standards set by the Regulator for Social Housing (RSH) which states that landlords should agree and monitor local offers.

The Home Standard

The Home Standard was also subject to Tenants’ Committee consultation and was approved by the Board in March 2023.

The standards will be monitored by the Residents Forum and a summary of performance will be included within the annual tenant report.

Anti Social Behavior Policy

Compensation Policy

Complaints Policy

Cumbria Choice Policy

Damp and Mould Policy

Data Protection & Data Privacy Policy

Department for Energy Security and Net-Zero Privacy Statement

Disrepair Policy

Domestic Abuse Policy

Equality, Diversity & Inclusion Policy

Health, Safety and Welfare Framework

Good Neighbourhood Management Policy

Housing Ombudsman Complaint Handling Code Self Assessment Form

Income Management Policy

Leasehold Management Policy

Rents and Service Charges Policy

Safeguarding Children and Vulnerable Adults at Risk Policy

Shared Ownership Allocations Policy

Social Media Statement

Tenancy Fraud Policy

Unnaceptable Behaviour Policy

Supporting Customers Policy

Modern Slavery Statement

Asset Management Strategy

Customer Experience Strategy

Development Strategy

Resident Engagement Strategy

Sustainability Strategy

Value for Money Strategy