Service Standards, Policies & Strategies

Customer Service Standards.

The Home Standard

The Home Standard was also subject to Tenants’ Committee consultation and was approved by the Board in March 2023.

The standards will be monitored by the Residents Forum and a summary of performance will be included within the annual tenant report.

Anti Social Behavior Policy

CCTV Policy

Compensation Policy

Complaints Policy

Cumbria Choice Policy

Damp & Mould Policy

Data Protection Policy

Department for Energy Security and Net-Zero Privacy Statement

Disrepair Policy

Domestic Abuse Policy

Equality, Diversity & Inclusion Policy

Health, Safety and Welfare Framework

Good Neighbourhood Management Policy

Housing Ombudsman Complaint Handling Code Self Assessment Form

Income Management Policy

Leasehold Management Policy

Privacy Policy

Rents and Service Charges Policy

Resident Guidance on Displaying Flags

Responsive Repairs Policy

Safeguarding Children and Vulnerable Adults at Risk Policy

Shared Ownership Allocations Policy

Social Media Statement

Tenancy Fraud Policy

Unacceptable Behaviour Policy

Supporting Customers Policy

Modern Slavery Statement

Asset Management Strategy

Customer Experience Strategy

Development Strategy

Resident Engagement Strategy 2025-28

Sustainability Strategy

Value for Money Strategy