Customer Service Standards.
Service Standards Local Offer
This standard has been agreed by SLH Board following consultation with the tenant scrutiny group in 2017 and staff. The document ensures that SLH complies with the Regulatory Standards set by the Regulator for Social Housing (RSH) which states that landlords should agree and monitor local offers.
The Home Standard
The Home Standard was also subject to Tenants’ Committee consultation and was approved by the Board in March 2023.
The standards will be monitored by the Residents Forum and a summary of performance will be included within the annual tenant report.
Anti Social Behavior Policy
CCTV Policy
Compensation Policy
Complaints Policy
Cumbria Choice Policy
Damp and Mould Policy
Data Protection & Data Privacy Policy
Department for Energy Security and Net-Zero Privacy Statement
Disrepair Policy
Domestic Abuse Policy
Equality, Diversity & Inclusion Policy
Health, Safety and Welfare Framework
Good Neighbourhood Management Policy
Housing Ombudsman Complaint Handling Code Self Assessment Form
Income Management Policy
Leasehold Management Policy
Privacy Policy
Rents and Service Charges Policy
Safeguarding Children and Vulnerable Adults at Risk Policy
Shared Ownership Allocations Policy
Social Media Statement
Tenancy Fraud Policy
Unacceptable Behaviour Policy
Supporting Customers Policy
Modern Slavery Statement
