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South Lakes Housing
My Account
  • Manage my home

    I rent my home

    • Repairs and maintenance
    • How can I pay my rent?
    • Damp and mould
    • Keeping my home safe
    • Quality Homes
    • Adaptations
    • Home improvements
    • Repair responsibilities
    • Change my tenancy
    • End my tenancy
    • Request a move or exchange
    • Steps to home ownership
    • Low cost tenants contents insurance
    • Sustainability – Warmer Greener Homes
    • Pet friendly homes

    I'm a homeowner

    • Buy a bigger share of my property
    • Make improvements to my home
    • Roles and responsibilities
    • Sell my house
    • My lease
    Make a payment Report a repair Looking after my home View our business strategy 2026-2029

    Contact us

    If you are a renter or a homeowner, you can find out most information by visiting the resources listed here.

    For further enquiries, please get in touch on our contact us page.

    Contact us

    Join us on social media

  • Find a home

    Homes to rent

    • How do I apply for a home?
    • Am I eligible for social housing?
    • About our homes
    • Housing for over 60s - Independence at SLH
    • Rent a garage
    • Mutual exchange
    • Welcome to my new home

    Homes to buy

    • Why buy with South Lakes Housing?
    • Becoming a homeowner
    • Am I eligible for shared ownership?
    • Our latest developments
    • Our completed developments
    • Costs and affordability
    • How to apply
    • Completing a purchase
    • Aftercare and support
    Customer information hub View our new business strategy 2026-2029

    Contact us

    If you are looking to rent or buy a home, you can find out most information by visiting the resources listed here.

    For other enquiries, please get in touch on our contact us page.

    Contact us

    Join us on social media

  • Support & advice

    My finances

    • Talk about my rent
    • Struggling to pay my bills
    • Help with budgeting and saving
    • Help managing my debts
    • Benefits and financial support
    • Request a food bank referral
    • Help staying warm
    • How to spot scams
    • Help with childcare costs
    • Save money with Housing Perks

    My health & wellbeing

    • Mental health
    • Domestic abuse
    • Drugs and alcohol
    • Hoarding
    • Healthy eating for my family
    • Staying safe online
    • Staying active at every age
    • Coping with bereavement

    My community

    • Antisocial Behaviour (ASB) and Hate Crime
    • Grounds Maintenance
    • NHS and health services
    • Services and support for adults
    • Services and support for children
    • Safeguarding for all
    • I'm concerned about someone else
    • Keeping my home and neighbourhood safe
    • Help finding a job
    Make a payment Customer information hub Contact us Book an appointment
  • Compliments & complaints

    Compliments and complaints

    • Give us a compliment
    • Make a complaint
    • Submit a suggestion
    • View our TSM Customer Satisfaction Survey results
    Make a complaint

    Contact us

    If you would like to pay us a compliment, make a suggestion, give us feedback or make a complaint, you can find out most information by visiting the resources listed here.

    For other enquiries, please get in touch on our Contact us page.

    Contact us

    Join us on social media

  • Get involved

    Have your voice heard

    • Our Resident Newsletter - South Lakes News & Views
    • How to get involved
    • Join an estate walkabout
    • Join an Independence wellbeing & advice drop in session

    How we're giving back

    • You said, we did
    • Community Improvement Fund
    Join us on social media Compliments and Complaints

    Contact us

    If you are looking to get involved and have your voice heard, you can find out most information by visiting the resources listed here.

    For other enquiries, please get in touch on our contact us page.

    Contact us

    Join us on social media

  • About Us

    About us

    • Our Business Strategy 2026-2029
    • Who we are and what we do
    • Where we operate
    • Meet our team
    • The people we help
    • Meet our Board
    • Our developments
    • Service standards, Policies & Strategies
    • Consumer Regulation
    • Our accreditations
    • Our customer voice
    • SLH and Lune Valley Merger

    Work with us

    • A great place to work
    • Our current vacancies
    • Our values
    • Our Recruitment Principles & Process
    • Supply to us

    How we are doing

    • Our performance & VFM
    • Our latest performance report
    • Our resident newsletter - News & Views
    Latest news Apply for jobs
My Account
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Report a repair Help with budgeting How to pay rent Home improvements Insurance information Home security

Roles and responsibilities

Summary of your key responsibilities as a shared owner

Pay your mortgage ...on the share of the property you own
Pay rent ...on the remaining share of the property.
Maintain the interior of your home ...and any associated outdoor space (garden, driveway).
Pay service charges if applicable ...for communal areas and services.
Follow the lease terms ...including seeking permission for alterations or subletting
Exercise your right to staircase ...when you are ready to buy more shares and increase your ownership.
Keep South Lakes Housing informed ...of any changes in your circumstances or plans to sell or transfer your home.
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South Lakes Housing

South Lakes Housing

Bridge Mills Business CentreStramongateKendalCumbriaLA9 4BDUnited Kingdom

  • Contact Us
  • customerservices@southlakeshousing.co.uk
  • 0300 303 8540

South Lakes Housing

South Lakes Housing is a registered society under the Co-operative and Community Benefit Societies Act 2014 (Registration Number 31419R) and has its registered office at Bridge Mills Business Centre, Stramongate, Kendal, Cumbria, LA9 4BD

Useful information

  • Manage my home
  • Make a payment
  • Report a repair
  • Find a home
  • Support and advice

About us

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  • Customer information hub
  • Work with us
  • Compliments and complaints
  • Get involved
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