* please note, replacing plugs, chains and toilet seats is the tenant’s responsibility
Our responsibilities
As your landlord, South Lakes Housing (SLH) are responsible for:
-
Roofs, walls and floors
-
Windows, frames and external doors
-
Heating/hot water equipment, services and safety checks
-
External decorations
-
Taps, sinks, basins, baths and toilets
-
Paths, from front door to gate
-
Kitchen fittings
* excluding your own appliances
-
Electric wiring
-
Communal washers and dryers, communal lights and communal grounds maintenance
-
Buildings insurance
We will insure the structure of your home (excluding any fixtures and fittings) and any shared areas, furniture, and laundry equipment we are responsible for.
My responsibilities
As our customer there are some repairs we ask you to take responsibility for, these include the following:
-
Repairing damage caused by you, members of your household or visitors, including broken glass
-
Replacing locks and lost keys
-
Replacing doorknobs, letter boxes etc.
-
Replacing broken toilet seats
-
Replacing sink and bath plugs and chains
-
Replacing electrical plugs and fuses
-
Replacing shower curtains
-
Replacing carpets, curtains and blinds left in when property was previously void
-
Bathroom/kitchen vinyl
-
Replacing light bulbs and fluorescent strips
* except in shared areas like stairwells in blocks of flats
-
Filling minor cracks in plaster
-
Repairing paths in back gardens
-
Repairing existing fences which are shared with neighbours
-
Replacing shared fences with an appropriate alternative when they are unable to be repaired
-
Sweeping chimneys
* unless under one of our chimneys sweeping regimes where a solid fuel fire is present
-
Testing smoke alarms in line with manufacturers’ instructions, and replacing their batteries where needed
-
Replacing clothes lines
* unless they are shared
-
Repairing items you have installed yourself
-
Repairing your own electrical appliances
-
Repairing TV aerials
* unless they are shared and installed by us
-
Internal doors, handles, hinges, cupboard catches
-
Fixtures or fittings provided by yourself, including additional security measures, alterations
-
Maintaining your home in a good decorative order and not allowing it to fall into disrepair by deliberate damage or neglect
-
Taking reasonable care of all specialist adaptation equipment
-
Attending to trees, hedges, plants, and bushes in the garden
-
Ensuring that the grass is cut and paths etc are weed free
-
Contents insurance
The customer is responsible for insuring the contents of your home and garden.
