How do I report a repair?
Reporting urgent repairs:
Where there is a risk to health and safety or a real danger to people or property please call us immediately on 0300 303 8540 (24-hour).
Reporting non-urgent repairs:
Where the repair does not present as a danger or compromise the safety of tenants or the property, you can request/report & self-book a non-urgent repair appointment through MyAccount.
Use your mobile, laptop, or desktop computer by selecting a date & time that suits you. MyAccount is the easiest and fastest route for you to request and diagnose a repair using our graphical selection too. This service is also available 24/7.
What happens after you report a repair?
You will receive confirmation that the repair is logged on our system and a member of our team will make contact with you to arrange a mutually convenient…..
What are your repair timescales?
All repairs are put into priority timescales depending on the nature of the problem and the urgency of the work required…
What repairs are we responsible for?
We are responsible for the following repairs….
What repairs are you responsible for?
You are responsible for the following repairs…
What is an emergency repair?
Emergency repairs are those that are essential to protect your health and safety or to prevent any serious damage to your home
What are planned works and improvements?
These are works required to the home that are large scale, classed as non-urgent or are deemed to be improvements. They will be inspected and put into Major Works programmes or improvement projects. There is no defined timescales for when these works will be completed.
- Planned works and improvements includes:
- Kitchen replacement
- Bathroom replacement
- Electrical rewiring
- Roof covering
- Gardens
- Fencing
- Large plastering works
If your home is due to have Planned works or improvements, we will...
Write to you in advance of the work
Provide you with contact details incase …
What is going on with my repair?
Once you have reported a repair, we will send you an email to confirm what we’ll do and when you can expect it to be done. The easiest way to check for updates is by logging into MyAccount or you can give us a call on 0300 303 8540 (24-hour).
How long does it take for a repair to be done?
We aim to complete emergency repairs within 24 hours…… Non-emergency repairs can take up to 28 days……
