Our values and behaviours

To deliver our business strategy we have developed and adopted the following values and behaviours.   

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Our 'SLICE' Values

Sustainability Reducing our impact on the environment and conduct our business in a socially responsible and ethical manner. 

Learning Learn from our mistakes and successes. Seek and provide honest feedback. Open to personal change and continuous improvement. 

Inclusivity Committed to creating an inclusive culture where we treat our customers, colleagues and stakeholders with respect, honesty, empathy and fairness. 

Challenge Challenge what we do, seek out and test new approaches and ideas, collaborate with others and share our learning. Listen to our customer’s needs and challenges. 

Excellence What we do, we strive to do well, to deliver a great customer experience/outcome. 

Our Behaviours 

We have looked at good practice from other organisations and met with colleagues from across SLH to develop our behaviours framework. 

By living these behaviours every day, our colleagues, managers, and senior managers are living our shared SLICE values and helping to deliver our vision of ‘Quality Homes, a platform for life’.  We use our behaviours framework every day – from how we recruit people to join us, to our annual performance development reviews, and as a framework for solving problems and making decisions.  

Genuinely care

Cares about delivering high quality services for our customers, colleagues, and stakeholders. 
Take responsibility

Takes ownership for delivering high-quality outcomes. 
Have respect

Respects diversity; listens to and has empathy for colleagues and customers. 
Be adaptable

Responds flexibly to get things done.
Work together

Works collaboratively across teams and services to deliver.
Be curious

Curious about new approaches and ways of working. 
Make it happen

Prioritises work, uses initiative and is solutions focused.
Always improving

Continually learning and always looking for ways to improve.

Customer Service - Let’s Make it Happen

All our staff across the organisation have been trained in the Let’s Make it Happen Programme which is all about giving us tools and techniques to play our part in making life easier for our customers, colleagues and ourselves.

The tools support us in living our values and behaviours in our everyday interactions. They enable us to communicate effectively, listen to each other’s needs and build strong and trusted relationships.

Partnership Organisations

As not-for-profit Housing Association, we work closely with several partnership organisations including:

PlaceShapers

We are a PlaceShaper, a national network of more than 100 community-focused housing associations. Find out more at www.placeshapers.org

Homes for Cathy

We are members of the ‘Homes for Cathy’ Group which is a national alliance of housing associations from people across the UK helping to raise awareness of the needs of homeless people. Find out more at www.homesforcathy.org.uk