We publish information about how we’re performing so you can see what we’re doing well and where we need to improve. This includes feedback from residents and key measures reported to the Regulator of Social Housing.
Our TSM Customer Satisfaction Survey Results
In April 2023, it became law for landlords to report Tenant Satisfaction Measures (TSMs) to the Regulator of Social Housing. TSMs are a way of measuring how well landlords are looking after homes and helping their tenants.
Our monthly performance updates
Our Tenant Satisfaction Measures give an annual snapshot of performance, while our monthly updates show how we are performing throughout the year.
Our performance update for April to May.
Annual reports and financial statements
Our annual reports, rules, statements and Board meeting minutes.
