Our latest Resident Experience Insights
During July, August and September, our Resident Experience Dashboard continued to give us a valuable insight into how we’re delivering against the service standards that you have told us matter to you most.
What the Dashboard Shows
Our monthly graphics allow you and our colleagues to compare results over time, making it easier to track trends and hold us accountable. Over the last 3 months:
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July – A contractor did not let us know that further repairs were needed, which meant that part of a resident’s home was out of use for longer than expected. We’ve spoken with our contractor so that this doesn’t happen again and made sure that the further repairs were completed to the resident’s satisfaction.
- August – our dashboard showed us that 96% of residents said our colleagues treated them fairly and with respect. We are delighted with this feedback and strive to maintain this high level across all our services at all times.
- September – 10 people were helped with their money throughout the month, bringing the total amount we have secured for residents since April 2025 to £133,862.06.
We’d love your feedback on this new approach. Let us know via our contact page.
