👉 Read our latest performance report

Our performance reports help residen  ts understand how we’re doing across key services, including repairs, customer service, complaints, rent collection and antisocial behaviour. They allow us to track progress, identify areas for improvement and make sure we’re delivering the quality homes and services our residents expect.

Putting residents first

Our latest customer satisfaction results show improvements in a number of areas that matter most to residents. These positive results reflect our ongoing commitment to listening to feedback and making changes that improve the services we provide.

Safe, warm and well‑maintained homes

We’re continuing to invest in our homes to ensure they remain safe, comfortable and well maintained. The report highlights the improvements being delivered across our properties, helping to enhance residents’ living conditions and support long-term quality standards.

Supporting safe communities

The report also provides an update on how we’re managing antisocial behaviour (ASB) and helping to create safe, thriving communities. We investigate and manage ASB cases in line with the legal definition of behaviour that causes, or is likely to cause, harassment, alarm or distress, ensuring a fair and consistent approach for everyone.

Monitoring key services

We continue to closely monitor our performance in areas including:

Always improving

We know there’s always more to do. By regularly publishing our performance information, we’re committed to being transparent about what’s working well, where improvements have been made and where further work is needed.