Our latest performance report: how we’re doing for our residents
We’ve published our latest performance report for March – April 2026, sharing an open and honest picture of how we ‘re performing and where we’re making improvements for our residents.
👉 Read our latest performance report
Our performance reports are published regularly to help our residents understand how we’re doing across our key services – including repairs, customer service, complaints, antisocial behaviour and rent. They help us track progress, identify areas for improvement, and make sure we’re delivering the quality homes and services our residents expect.
Putting residents at the heart of what we do
Our latest Customer Satisfaction performance results show an improvement in a number of key areas that matter most to our residents.
These improvements reflect our continued focus on listening to feedback and making meaningful changes to our services.
Keeping homes safe, well‑maintained and comfortable
We continue to invest in our homes to make sure they are safe, warm and well maintained for our residents. Our report highlights the ongoing improvements being delivered across our homes, helping to provide better living conditions and long-term quality.
Supporting safe and thriving communities
The report also provides an update on how we’re managing antisocial behaviour (ASB) and supporting safe communities.
We investigate and manage ASB cases in line with the legal definition of behaviour that causes, or is likely to cause, harassment, alarm or distress. This ensures we take a consistent and fair approach in supporting residents and communities.
A focus on customer service and accountability
We continue to monitor our performance across:
- Complaints and customer service
- Rent collection
- Empty homes and new lettings
Tracking performance in these areas helps us stay accountable and make sure we’re delivering reliable, efficient services for our residents.
Always improving
We know there is always more to do. By publishing our performance regularly, we aim to be transparent, show where we’re improving, and be clear about where further work is needed.
Your feedback plays an important role in shaping our services, and we’ll continue to listen and act on what matters most to you.
