Quality People
Our values in action
Our values guide how we work every day. They help us be clear about what we can do and when, treat residents and colleagues with respect, follow through on actions, and make sure people can access the support and information they need.
These values shape how we deliver services, support residents, work with colleagues and build strong relationships across our communities.
When you see SLH colleagues you will see that we…
Strengthening how we work
We have made changes to how we are organised so our teams are clearer about their roles, more accountable for the services they deliver, and better able to support residents.
Our refreshed management structure brings teams closer to our priorities, helping us work together more effectively and respond more consistently when residents need us.
As part of this restructure, we are also taking a more community-focused approach to housing. This means our teams can build stronger local relationships, better understand the needs of different neighbourhoods, and work with residents and partners to help communities feel supported, connected and well looked after.
Clear leadership and strong oversight
Strong leadership and good governance help us make better decisions, stay focused on what matters, and keep improving services for residents.
- Our Board continues to provide strategic direction and oversight.
- We have welcomed new Board Members, including Charlie our new Chair, to bring fresh experience and insight.
- Our resident led Housing and Communities Committee (HCC) gives focused attention to homes, communities and resident experience.
- Our Senior Leadership Team works across SLH to lead day-to-day services and support teams to deliver for residents
- Our teams ‘on the ground’ are here to support you locally
Together, this gives us clear leadership, strong oversight and a shared focus on improving the homes and services residents rely on.
Meet Charlie Norman, Chair of the Board
“Our new Business Strategy is one to be proud of. We have talked with residents, colleagues and partners from across our 1,000 square miles, ensuring voices from every community have helped shape our new Strategy. I am excited to be the new Chair of the Board and to see the vision of SLH come to life. Our three strategic themes — Quality Homes, Quality Services and Quality People – sit at the heart of everything we do. This strategy truly reflects who we are and what we stand for, reinforcing that everyone belongs at SLH.”
Meet our resident led Housing and Communities Committee (HCC) focuses on homes, communities and resident experience.
Karl Tchumak – Housing & Communities Committee member
“As a member of the Housing & Communities Committee, I am really proud of our new Business Strategy. It truly puts residents at the heart of everything we do. I especially value how residents were involved in shaping the strategy and how our views have genuinely been listened to. It’s clear that our feedback has influenced the final outcome, making this a strategy we can all feel connected to. The introduction of a Resident Committee will help ensure the resident voice is heard at every level of the organisation, creating a clear golden thread between residents and decision‑making across the business. ”
Meet our Senior Leadership Team (SLT) who provide day-to-day leadership across services
Meet our teams supporting you locally
Our teams are here to support residents, look after homes and help communities across our neighbourhoods thrive.
Find out more about your Housing Officer in our Housing Services Team, making it easier to know who to contact and how to get the right support when you need it.