Meet our Team

Pam Mastrantonio

Chief Executive

Pam leads the Senior Leadership Team and oversees the organisation’s operations and resources. She is responsible for major organisational decisions and works closely with the Board to ensure strong governance, clear direction and delivery of strategic priorities.  

With more than 30 years’ experience in social housing, Pam has worked across general needs, supported and older persons’ housing for local authorities, stock transfer organisations and housing associations. Most recently she was the Managing Director of Retirement Living at Housing 21.

She began her career at Sunderland City Council and is known for resident-focused service improvement and leading successful change. 

Pam is passionate about listening to residents and shaping services around what matters most to them, while building a supportive culture where colleagues can do their best work. She is a strong advocate for equity, diversity, and inclusion, Pam champions accessible services that welcome everyone and allows individuals to be their authentic selves. 

The SLH value that best describes Pam is ‘Show respect and kindness always’— she leads with empathy, listens carefully and helps teams focus on what will make the biggest difference for residents.

Outside of work, Pam enjoys Italian cookery, spending time with friends and family, and relaxing with her beloved dogs. 

John Mansergh

Deputy Chief Executive

John acts as the Chief Executive’s principal strategic partner and formal deputy, holding full delegated authority to act for the Chief Executive when required. John provides senior executive leadership across governance, risk, organisational resilience, transformation, digital and data, corporate compliance and the Housing & Insight directorate. He is also Company Secretary and the named Health & Safety lead for residents as required by the Regulator of Social Housing.

He can be contacted at j.mansergh@southlakeshousing.co.uk.

He is known for a calm, values-led leadership style that combines strategic thinking with a strong focus on people, culture and resident voice. With 25 years’ experience spanning housing, adult social care and partnership working, John brings deep expertise in organisational resilience, regulatory assurance and service transformation.

John has an Honours Degree in Housing Studies and began his housing career as a Housing Officer before moving into corporate services roles. He also possesses the NEBOSH National General Certificate in Occupational Health and Safety.

Across his career, John has been driven by the SLH value ‘Do the right thing’. John ensures that inclusion and belonging translates into better governance decisions and service delivery for residents. He is committed to creating workplaces and services where people feel safe, respected, included, and able to thrive.

Outside of work, John enjoys supporting local sports teams including Dalton Cricket and Barrow Raiders Rugby League where the social side is usually more favourable than the results on the pitch.

Niki Stockton

Chief Operating Officer

Provides executive leadership for assets, property operations, building safety, statutory compliance, long‑term investment and development/regeneration to deliver safe, decent homes, excellent resident outcomes and long‑term asset sustainability.

Niki ensures robust performance, data and assurance to the Executive and Board, and leads transformation and commercial delivery across contracts and programmes.

She also provides executive support to the Investment & Development Committee.

Niki joined SLH in 2022 from a northwest housing provider where she was the Executive Director of Operations. She is a Member of the Chartered Institute of Housing and has 30 years’ experience in social housing, the last 15 years in senior Executive roles and Non-Executive Board Member roles. Niki is passionate about social justice and providing safe, affordable, quality homes and excellent customer services and recognises the positive role that social landlords can play in place making.

Niki is an experienced leader and has significant skills, knowledge, and experience across the breadth of housing services, including homelessness, improving homes and services, neighbourhood management, development and regeneration, asset management, mergers and stock transfers and has previous lived experience of social housing. She has worked for a local authority and small, regional, and large national social landlords. She also brings a wealth of experience in terms of strategic planning, governance and risk management and change management. She is currently Chair of the Board of another housing provider and has been on the Boards and Committees of several housing providers across Greater Manchester.

Andy Oldale

Interim Chief Financial Officer

Andy has overall responsibility for SLH’s finances.  He is responsible for working with the Senior Leadership Team to ensure there are sufficient financial resources are available to deliver our strategic priorities and report progress on this to the Board. 

Andy is a qualified Chartered Accountant who has held a variety of senior financial roles in different industries.  He spent over 20 years working for The Co-operative Group including senior financial roles in Internal Audit and Food Retail before becoming Finance Director of Co-operative Funeralcare.   

He has worked in social housing since 2017 at an executive level and was a non-executive director at SLH before taking on the interim CFO role.  He is passionate about building financial capacity to provide customers with quality homes and build new, much needed, affordable housing. 

Andy believes that diversity and inclusion are key to ensuring that an organisation is effective at delivering its purpose.  Different views and life experiences help to make better decisions for our residents. Ensuring we pro-actively include colleagues and residents in decision making leads to the best outcomes.  

He believes the SLH value that best describes him is ‘Make it happen’ whilst recognising that doing the right thing, not always the easy thing, is also essential to get the best outcome. 

Outside of work, Andy enjoys cooking, long walks with the dog (preferably ending in a pub), reading sci-fi novels, listening to (mostly) indie rock music, and going on relaxing holidays. 

Paul Smith

Director of Property Operations

Paul leads Property Operations across SLH, covering responsive repairs, compliance, asset management and major works. His role focuses on ensuring homes are safe, compliant and well maintained, while delivering value for money and continuously improving services for residents. He provides strategic leadership on regulatory compliance, risk management and service transformation.

Paul has extensive experience in social housing property services, having held senior leadership roles across repairs, asset management and compliance. He has led large teams, managed complex revenue and capital budgets, and delivered improvement programmes focused on performance, assurance and customer outcomes. He has a strong track record in responding to regulatory change, including Awaab’s Law, Decent Homes and wider building safety requirements.

Paul is passionate about delivering safe, healthy homes and ensuring property services are fair, accessible and responsive to the diverse needs of residents. Equality, diversity and inclusion underpin how he approaches service design, decision‑making and engagement with residents.

The SLH values that best describe Paul are being ‘honest and fair’ and to ‘make it happen’. He is committed to ensuring resident voice shapes services and outcomes, while working collaboratively across teams and with partners to deliver high‑quality, reliable homes.

Outside of work, Paul enjoys playing golf, keeping active and spending time with family and friends.

Alison Ramsay

Director of Customer and Culture

Alison is the Director of Customer and Culture at South Lakes Housing. She leads services spanning Customer Services, Independent Living, People and Culture, Resident Engagement and Complaints, ensuring that resident insight, strong culture and service excellence are at the heart of everything the organisation does. 

She works closely with the Senior Leadership Team and Board to embed inclusive leadership, continuous improvement and a resident‑focused approach across South Lakes Housing. 

Alison has held senior leadership roles across a range of industries, working in both UK and international settings. She brings extensive experience in leading people, culture and organisational change in complex environments. 

She is passionate about listening to residents and colleagues, championing equity, diversity and inclusion, and turning insight into meaningful action.

The South Lakes Housing value that best describes Alison is ‘Show respect and kindness always.’

Outside of work, Alison enjoys spending time with family and friends.

Stephen Roe

Director of Housing & Insight

Stephen provides senior strategic and operational leadership for Housing, Neighbourhoods and Insight functions at Director level, ensuring excellent delivery of core landlord services alongside effective IT, transformation, business improvement and data capability. 

Stephen is an experienced housing professional, with a background in housing management, customer experience and business improvement. Over the past 20 years, he has held several roles at SLH and brings a wealth of experience and local knowledge to the organisation. 

Stephen is passionate about SLH being an inclusive, community-focused organisation where both residents and colleagues benefit from the delivery of high-quality services. In leading the Insight Team, Stephen works closely across the business, with a lead role in project delivery, performance improvement and change management.

He prides himself on being a supportive leader and is a strong advocate for an inclusive and collaborative working environment. By doing so he firmly believes that SLH can continue to deliver high-quality services for residents and their homes. 

Stephen feels the SLH value that best represents him is ‘Do the right thing’, while also recognising the importance of ‘Making it happen’ in everything we do.  

Outside of work, Stephen volunteers as Chairman and a team manager at a local grassroots football club. The club supports over 200 children within the community, helping them access affordable and inclusive opportunities to play football. 

Tony Cox

Director of Finance

Tony is the lead for financial strategy delivery overseeing treasury operations, budgeting, rents and service charges and compliance. He ensures that financial information, insight and assurance support the Senior Leadership Team and Board to enable effective decision making.

Tony has over 10 years of experience within the social housing sector. Strengthening financial resilience by applying a pragmatic approach and commitment to community impact. He is qualified Chartered Accountant, with a background in audit, bringing both technical and strategic vision to the evolving challenges of housing finance.

He has supported the delivery of hundreds of new homes, the continued investment in existing homes and enhanced value for money across the organisation.

Tony is grounded in a strong commitment to equity, diversity and inclusion, aligning financial stewardship with values that strengthen both people and performance.

He believes the SLH value that best describes him is ‘Honesty and fairness’ guiding how he leads, makes decisions and supports those around him.

Outside of work, Tony is a passionate Blackburn Rovers season ticket holder who enjoys dining out, warm holidays and strategic games.

Martha Shields

Director of Assets & Development

Provides strategic leadership of asset management and development—strategic asset management, stock condition and data, investment planning, decency and sustainability, and delivery of viable, high‑quality new homes and regeneration projects.

Martha is a registered architect with a background in development, Martha brings experience in designing and delivering creative, complex housing, regeneration, and community-led projects across both the private and social housing sectors.

She is a passionate advocate for social housing and is committed to creating high-quality, sustainable homes that have a lasting positive impact for customers and communities. Through her collaborative approach, Martha works closely with partners, stakeholders, and residents to ensure developments reflect local needs and aspirations.

In addition to her role at South Lakes Housing, Martha serves as a Board member and sits on the Development and Investment Committee for Thirteen Group in the Northeast.

Lauren Crawford

Executive Assistant to CEO

Lauren supports the senior leadership team and Board, ensuring effective coordination, clear communication, and the smooth running of governance processes. She plays a key role in enabling strategic decision-making and maintaining strong organisational oversight. 

Lauren has a strong background in customer engagement, governance, and service improvement within the social housing sector. She has contributed to a range of engagement initiatives, consultation activities, and organisational improvement projects, including work supporting accreditation and regulatory inspection. 

Lauren is passionate about resident voice and co-creation, ensuring services are shaped with, not just for, residents. She is committed to equality, diversity and inclusion, and to supporting others to build confidence and develop in their careers.

The SLH value that best reflects Lauren is ‘Do the right thing” as she believes in acting with integrity and always putting residents and colleagues at the heart of decision-making.

Outside of work, Lauren enjoys hiking in the Lake District, spending time with family and friends, and reading crime fiction.