As you know from tomorrow the new national restrictions will come into force.
The safety and wellbeing of our customers, colleagues and contractors remains our number one top priority and we understand that many of you will have concerns around coronavirus. We are taking steps to minimise the disturbance of our services and the potential spread of coronavirus to our customers, colleagues and contractors.
We are constantly monitoring this situation and will continue to follow the latest advice and guidance provided by the Government.
We have developed robust risk assessments for all of our services and our workplaces are fully Covid-secure. These measures enable us to protect the health and safety of our customers, colleagues and contractors.
We expect no significant changes to our service provision to you from this initial guidance. Our repairs, planned maintenance, essential gas and electrical safety checks and allocations of homes will therefore continue but will be kept under review.
Inevitable the current situation will result in delays to our repairs service as some of our operatives may have to self- isolate and we would ask that you are patient with us during this time. We will be prioritising emergency and urgent repairs and endeavour to carry out your repair as soon as possible. If it gets worse while you are waiting for your repair to be carried out, please contact us immediately.
This is an uncertain situation for everyone but rest assured we will do everything we can to keep your home safe and support you as best we can during this difficult time.
When you contact us to arrange a visit to your home we will ask whether you are self-isolating, shielding or have coronavirus. If your situation changes and you need to self-isolate, shield or have coronavirus, please inform us prior to our visit and we will be able to determine whether your repair is still to be carried out or be re-arranged.
If you are experiencing financial difficulties and may not be able to pay your rent it is important to tell us as there is a range of help available. We have a friendly and knowledgeable team who are able to provide specialist advice on claiming benefits and who can signpost you to local and national help available.
If you have any concerns of support needs for yourself or those close to you, please don’t hesitate to contact us our teams are here for you.
Cath Purdy, CEO of South Lakes Housing