We know that well-maintained homes make a real difference to the quality of life of our residents and our communities.
Investing in our homes will ensure that all our homes continue to meet our SLH Home standard.
As part of the SLH Home Standard we will:
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Meet the Government’s Decent Homes Standard
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Provide good quality affordable homes that are warm and weathertight
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Ensure homes benefit from modern facilities
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Supply homes with an efficient heating and hot water system
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Insulate homes to make them affordable to keep warm
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Maintain a safe and secure environment
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Install energy efficient products to help reduce fuel poverty
We regularly assess the condition of our homes and use this information to assess the current condition of the main items within your home such as kitchens, bathrooms, windows and doors. We call these stock condition surveys.
We use information collected in stock condition surveys to develop planned investment programmes to ensure our homes continue to be safe, efficient and well maintained for residents.
Frequently Asked Questions
What do Planned Investment Programmes include?
Planned investment includes large improvement works we carry out to keep our homes safe, efficient and well maintained for residents. This could include:
- Kitchen
- Bathroom or wet room
- Roof
- Windows
- External doors
- Radiators
- Boilers
How will I know when I’m due to benefit from Planned Investment works to my home?
As part of our new business strategy, our objective is to publish a clear five-year programme of Planned Investment works for every property, keeping residents informed well in advance and supporting them through any disruption. Our goal is to make improvements feel seamless, predictable and respectful of people’s lives.
Before works start in your home, we will write to you in advance as we are committed to keeping you involved, informed, and supported throughout the process.
What you can expect from South Lakes Housing when we carry out work to your home
- We will treat you and your home with respect.
- Give you plenty of warning when we need to come into your home.
- Keep you informed about the progress of works, and any potential delays.
- Aim to complete works to a high standard and cause as little disruption as possible.
- Aim to provide excellent customer service and will respond to all queries quickly and efficiently
If we plan to carry out improvement works to your home, we will write to you to let you know. We will explain who will carry the improvement works out, what to expect, how long the work will take and who you can speak to if you have any questions.
