Our Residents Forum provides a fresh perspective on the way we operate and run our services. Made up of current customers, leaseholders and shared owners, the Residents Forum meets every 6 weeks in-person to:
Residents Forum
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Help us create and implement new strategies, policies and service standards.
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Review our performance and challenge us if it is not up to standard.
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Ensure that we deliver high quality services that meet the needs of our residents.
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Influence decisions, share ideas and make suggestions.
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Ensure that we are effectively dealing with and learning from resident feedback and complaints.
Summary of Residents Forum Meetings
A summary of each Residents Forum meeting is published here once the minutes of the latest meeting have been approved.
Become a member of the Repairs Group
The Repairs Group looks at our repairs and maintenance offer to our customers. We want to make sure we deliver excellent repairs and maintenance services to our customers. This group examine and assess the processes, highlighting areas for improvement and change, shares their views on how our homes are managed, maintained and repaired. To have accountability and oversight of the delivery of the repairs and support South Lakes Housing to raise standards for tenants by undertaking quality checks on all aspects of repairs performance including the following: – reporting, scheduling, appointments, inspections, prioritising work and out of hours delivery. Making sure equality, diversity and inclusion considerations are paramount when considering all the aspects of repairs and maintenance offer.
The Repairs Group meet every two months by joining online or coming to our office.
Attend a focus group
This group of customers will be helping to review our services by attending service-related focus group. This group of customers are usually the customers who have used the service. Recently, we invited customers who receive ground maintenance services to share their views and help us to choose the right contractor through the procurement tender process. This group of customers will review contractor applications and score their feedback.
We ask you to commit to attend one meeting per month either by online or coming in our office.
