If this relates to antisocial behaviour (ASB) or outstanding repairs for example, we will see how we can resolve the issues to ensure you feel comfortable staying in your home.
How to end my tenancy
We understand that there are reasons people may need to move home, and we would not want anyone to feel that they need to move for any reason which we could support you to resolve.
Your guide to moving out
If you still need to move out, it’s best to prepare as much as you can ahead of time. This helps to minimise any stress and avoid last-minute surprises. The links below will tell you everything you need to know about the moving out process.
Telling us you want to end the tenancy
If you want to end your tenancy and move out, you need to let us know in advance, this is called giving notice. Your tenancy agreement will explain exactly how much notice you must give, but it will usually be around one month.
Rent will be charged until the end of the notice period and the keys have been returned to us. The property must be clear of all contents.
Log into My Account to give notice to end your tenancy.
Going into care or if a tenant has died
If you are acting on behalf of someone who has died, you do need to give us notice and we will be happy to support you in any way possible during the process. In these circumstances, please contact our Customer Services Team.
The tenancy will end when the keys have been returned to us. The property must be clear of all contents. Rent will be charged until the keys have been returned. If the tenant had been in receipt of benefits such as housing benefits this payment ends when the tenant dies.
If you are helping someone else move out who has gone into care – please contact our Customer Services Team. The normal notice period of the tenancy will apply, and rent will be charged until the end of the notice period and the keys have been returned to us. The property must be clear of all contents.
If you need any further support on this matter, please contact our Customer Services Team.
Returning your keys
The best way to return your keys to us is by leaving them in a key safe which will be fitted to your property. We will confirm this with you before your moving out date.
Once you’ve left, let us know that the property is fully locked and ready for us to enter.
Please read this checklist to ensure that the property is returned to SLH in a good state of repair to avoid any charges: Returning an SLH Home Checklist
Important: We will stop charging you rent once you tell us you have left your property.
Who to notify
The list below gives you an idea of the people you may need to contact about your move:
- Post Office – you may want to set up a post forwarding service via Royal Mail or by visiting your local post office so your mail is forwarded on to your new address.
- Local Authority – to share your new address for council tax purposes
- Government to update any Universal Credit or benefit claims
- Utility Companies – To close or update your supplies like gas, electric, water, and broadband. Remember to take the final meter readings and share them with your suppliers
- Banks, building societies, and any insurance companies
- Local Services – such as schools, doctors, and dentists
- Employers or any pension providers you may hold policies with.
To tell us that you have moved out and to confirm that you have left the property and keys have been left in the key safe:
Avoiding unnecessary costs
To keep costs low and to help avoid any unnecessary additional costs here’s a helpful list below:
- Tell us you have moved out to avoid you being charged rent for longer than is needed
- Return all your keys and fobs to avoid charges for replacements and lock changes
- Complete any repairs that you are responsible for
- Clear the property (unless agreed otherwise) by removing:
- carpets, flooring, and curtains
- furniture
- personal belongings
- garden items
- rubbish
- Clean the property to avoid professional cleaning costs.
To confirm that you have left the property and keys have been left in the key safe:
