We also share information on the different types of damp so that you can identify any potential concerns and let us know if there is a problem.
If you spot any damp or mould in your home – or following these tips does not reduce excess condensation – let us know straight away on 0300 303 8540 and we’ll arrange to inspect so we can let you know the next steps.
This information is part of our overall response to damp, mould and condensation. You can read more about our policy and response to tackling damp and mould by downloading our useful pdf below.
There’s lots that can be done to prevent damp, mould and condensation from appearing in your home. If it does become a problem, there’s also lots we can do to help put things right.
Damp, mould and condensation are usually caused when there’s too much moisture in the air from doing normal day-to day things like boiling a kettle, drying clothes indoors, cooking or having a shower.
You might see condensation on your windows in the morning, or after you’ve had a bath, which is all normal, especially during winter. But if that moisture builds up and doesn’t get out, over time, it can cause damp and mould.