As our customer there are some repairs we ask you to take responsibility for, these include the following:
- Repairing damage caused by you, members of your household or visitors, including broken glass
- Replacing locks and lost keys
- Replacing doorknobs, letter boxes etc.
- Replacing broken toilet seats
- Unblocking sinks, baths, and toilets
- Replacing sink and bath plugs and chains
- Replacing electrical plugs and fuses
- Replace shower curtains
- Replace carpets, curtains and blinds left in when property was previously void
- Bathroom/kitchen vinyl
- Replacing light bulbs and fluorescent strips (except in shared areas like stairwells in blocks of flats)
- Filling minor cracks in plaster
- Repairing paths in back gardens
- Repairing existing fences which are shared with neighbours
- Replacing shared fences with an appropriate alternative when they are unable to be repaired
- Sweeping chimneys (unless under one of our chimneys sweeping regimes where a solid fuel fire is present)
- Testing smoke alarms in line with manufacturers’ instructions, and replacing their batteries where needed
- Replacing clothes lines (unless they are shared)
- Repairing items, you have installed yourself
- Repairing your own electrical appliances
- Repairing TV aerials (unless they are shared and installed by us)
- Internal doors, handles, hinges, cupboard catches
- Fixtures or fittings provided by yourself, including additional security measures, alterations
- Maintaining your home in a good decorative order and not allowing it to fall into disrepair by deliberate damage or neglect
- Taking reasonable care of all specialist adaptation equipment.
- Attending to trees, hedges, plants, and bushes in the garden
- Ensuring that the grass is cut and paths etc are weed free
