An emergency repair is where there is a risk to health and safety or a real danger to people or property. Please call us immediately on 0300 303 8540. For emergency repairs, we will get someone out to you within 24 hours.
Emergency repairs include:
- Total loss of electricity, gas, or water supply
- Unsafe power, lighting, or electrical fittings
- A blocked flue to an open fire or boiler
- Total loss of heating in winter months
- Taps that are unable to be turned off and are running at full flow
- An uncontainable water leak
- A home being insecure because of fire, police activity, harassment, domestic violence or if the property is empty
- A serious roof leak or major structural failure
- Total loss of hot water (for vulnerable customers)
