Planned repairs are:
When the repair size and duration require greater preparation or planning.
These repairs can include roofing, guttering and fencing; larger plastering and brickwork jobs, as well as repairs that need scaffolding or specialist machinery to finish.
For these types of repairs, we have a (3 months) 90-day window to complete the job. That is because the job often needs some specialist skills, machinery, or materials.
Planned repair works can also include new kitchens and bathrooms for the property.
The programme for works is sent out for Procurement allowing SLH (South Lakes Housing) to obtain the best terms, conditions, prices and most suited contractors for the works.
These works are agreed through our Assets Team, and then the installation works are managed by the Investment Delivery Team.
Once a programme of works has been approved and is in place, and the contractors have been approved to carry out the works, the customer is then notified, and suitable dates/times are agreed between the customer, the contractor and SLH.
For further information on our full repairs policy, please see the attachment below:
